Learning Experience Architect, Academy & Enablement in London

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

About the role

We’re looking for a versatile, high-craft Knowledge & Enablement Specialist to help build and maintain the content and learning experiences that support customer adoption at Synthesia. This is a hands‑on role at the intersection of content development, knowledge management, product education, and enablement operations. You’ll create, publish, and improve content in our Academy, making sure customers and internal teams can find the right answer, learn the right workflow, and move forward with confidence. This is a builder role for someone who loves turning complex product and workflow changes into clear, usable, well‑structured experiences.

What You’ll Do

• Own Academy publishing and learner flow
• Create, publish, and maintain customer‑facing Academy content, modules, paths, and supporting learning experiences.
• Ensure Academy content is structured clearly, tagged correctly, QA’d thoroughly, and published with a consistently high quality bar.
• Improve learner flow and findability through better naming, placement, sequencing, navigation, and cross‑linking within the Academy.
• Build high‑quality learning content
• Translate product workflows, feature changes, and customer use cases into clear, accurate, engaging Academy content.
• Create learning assets across formats, including written guidance, modules, video, demos, and supporting multimedia.
• Tailor content to different audiences and use cases while keeping the experience clear, practical, and easy to apply.
• Make the Academy the front door to learning
• Ensure Academy pathways surface the right supporting resources from across the wider enablement ecosystem.
• Use thoughtful cross‑linking and content design to connect learners to the most relevant knowledge base, in‑app, or other supporting resources when needed, without making the Academy feel fragmented or duplicative.
• Identify gaps, overlap, or taxonomy issues early and raise recommendations that improve the overall learner experience.
• Maintain content quality and hygiene
• Run strong QA before publish, including metadata, links, learner flow, structure, and accuracy checks.
• Keep Academy content current through refreshes, version control, update logs, and proactive identification of stale or conflicting material.
• Maintain clear documentation of what changed, why it changed, and what needs follow‑up.
• Iterate based on feedback and signals
• Track learner feedback and basic performance signals to identify where Academy content or structure can improve.
• Ship small, evidence‑led improvements and document what changed and why.
• Escalate bigger structural or learning‑approach recommendations when needed, backed by evidence and clear rationale.
• Partner across teams
• Work closely with Product, Customer Success, Support, Revenue Enablement, SMEs, and other cross‑functional partners to keep content aligned with the product and with real user needs.
• Communicate changes clearly: what changed, why it matters, and what someone should do next.
• Support smoother launches and rollouts by making sure content, guidance, and enablement stay connected.
• Use AI and product fluency as a force multiplier
• Become a true Synthesia power user who can build, test, demo, and explain core workflows with confidence.
• Use AI tools thoughtfully to accelerate drafting, structuring, and iteration while maintaining a high quality bar and verifying outputs carefully.
• Bring curiosity, speed, and good judgment to how you work.

Who You Are

You’re a strong content builder who cares deeply about clarity, learner experience, and craft. You’re comfortable owning Academy content from developing to publish and you like making things that help people get unstuck. You’re comfortable owning details, working across multiple systems, and improving content through iteration rather than waiting for perfect conditions. You’re organized, resourceful, and collaborative. You communicate clearly, ask good questions, and care about whether the work actually lands with the people it’s meant to help. You’re equally comfortable drafting a guide, publishing a module, tightening a workflow, spotting a broken learner path, or improving a previous release.

What We’re Looking For

Must-haves

• Experience creating customer‑facing learning, enablement, or product education content
• Experience publishing and maintaining content in an LMS or Academy environment
• Strong writing and information design skills, with the ability to simplify complex workflows clearly
• Strong QA habits and attention to detail across links, metadata, structure, and learner flow
• Experience working cross‑functionally with Product, Support, Customer Success, and SMEs
• A data‑informed approach to iteration, using feedback and simple signals to improve what you ship
• Strong product curiosity and the ability to become a credible Synthesia power user

Nice-to-haves

• Experience in B2B SaaS, customer education, or scaled self‑serve enablement
• Experience working across Academy, help center, and in‑app education surfaces
• Familiarity with taxonomy, content audits, or information architecture
• Experience using Synthesia or other AI‑powered content creation tools
• Experience supporting webinars, live sessions, or virtual facilitation
• Additional proficient language skills are a plus in French/German/Spanish

Why Join Synthesia

Help customers go beyond quick answers. The Academy is where customers build deeper understanding and lasting capability. You’ll play a key role in making that journey clear, connected, and genuinely useful.

Build with craft, autonomy, and influence. You won’t just publish content. You’ll improve structure, raise quality, spot friction early, and help shape how the Academy evolves as Synthesia and our customers grow.

Raise the bar on quality. This is a role for someone who cares about clarity, structure, and detail. You’ll have the trust to improve what exists, identify what’s missing, and help the Academy become a more effective part of the customer journey over time.

Join a team building for the future of work. Synthesia is redefining how businesses communicate and learn with AI. You’ll be part of a fast‑moving, high‑trust environment where enablement is treated as a real product experience, not an afterthought.