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For Companies At a Glance
- Tasks: Build strong client relationships and drive customer success with innovative AI video solutions.
- Company: Join Synthesia, the leading AI video platform trusted by Fortune 100 companies.
- Benefits: Competitive salary, stock options, generous leave, and private medical insurance.
- Other info: Dynamic work environment with excellent career growth opportunities and regular team socials.
- Why this job: Be part of a fast-growing startup and shape the future of visual communication.
- Qualifications: Experience in customer success or account management, ideally in B2B SaaS.
The predicted salary is between 60000 - 80000 £ per year.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the role:
- Reporting to the Customer Success DACH Team Lead - you are energetic, driven, and care deeply about the success of our customers.
- As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users.
- You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users.
- You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite.
About you:
- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS.
- Experience in managing a Book of Business along with KPIs.
- A track record in managing risk, forecasting, and identifying growth opportunities.
- Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services.
- Successfully onboarding new clients and building key relationships in the first critical months and beyond.
- Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance.
- Light video editing using the Synthesia platform.
- Retention and growth of our enterprise clients.
- Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities.
At Synthesia we expect everyone to:
- Put the Customer First
- Own it & Go Direct
- Be Fast & Experimental
- Make the Journey Fun
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
- A competitive salary + stock options in our fast-growing Series E start-up.
- Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay.
- 25 days of annual leave + public holidays in the country where you are based.
- Regular socials.
- Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
- A generous referral scheme.
- Pension contribution/salary sacrifice.
- Work from home set up.
- A huge opportunity for career growth as you’ll help shape a market-defining product.
Enterprise Customer Success Manager - German Speaker in London employer: Synthesia
Contact Detail:
Synthesia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager - German Speaker in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Synthesia on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections, and who knows, they might even put in a good word for you!
✨Tip Number 2
Prepare for the interview by understanding Synthesia's products inside out. Watch some demo videos and get familiar with how they work. This will not only impress your interviewers but also help you engage in those business-level conversations they’re looking for.
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences align with the role of Customer Success Manager. Use specific examples that showcase your ability to build relationships and drive value for clients. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Synthesia team. Let’s get you that dream job!
We think you need these skills to ace Enterprise Customer Success Manager - German Speaker in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight any relevant B2B SaaS experience and customer-facing roles to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help our clients thrive with Synthesia. Be genuine and let your personality come through!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Quantify your achievements where possible, like how you improved client retention or drove growth in previous roles. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Before the interview, dive deep into Synthesia's products and services. Familiarise yourself with how their AI video platform works and think about how you can help clients leverage it. This will show your genuine interest and understanding of the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your customer-facing skills. Think about times when you successfully onboarded clients or turned around a challenging situation. Be ready to discuss how you managed relationships and drove value for your clients.
✨Engage in Technical Conversations
Since the role involves engaging in technical discussions, brush up on relevant technical knowledge related to B2B SaaS. Be prepared to discuss how you would handle technical queries from clients and how you can bridge the gap between technical and business conversations.
✨Emphasise Your Team Spirit
Synthesia values collaboration, so be sure to express your enthusiasm for working closely with sales and other teams. Share examples of how you've successfully collaborated in the past and how you plan to contribute to a cohesive onboarding experience for new users.