At a Glance
- Tasks: Lead a team of Customer Success Managers to enhance client engagement and drive revenue.
- Company: Join Synthesia, the leading AI video platform revolutionising content creation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and cross-functional collaboration.
- Why this job: Shape the future of customer success in a cutting-edge tech environment.
- Qualifications: Proven leadership skills and experience in customer success management.
The predicted salary is between 80000 - 100000 £ per year.
Synthesia, the world’s leading AI video platform, seeks a Manager of Scaled Customer Success to lead 6+ CSMs across the US and UK in managing a $22M+ ARR portfolio. You will architect scalable, data-driven engagement programs to drive product adoption, health, and revenue while partnering with Product and RevOps to rapidly deploy solutions. The role blends people leadership with commercial accountability, requiring a builder’s mindset and strong cross-functional influence to shape the customer experience.
Director of Scaled Customer Success in London employer: Synthesia
At Synthesia, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Greater London. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work on cutting-edge AI technologies, making every day at Synthesia both meaningful and rewarding.
