Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.The RoleAs a Strategic Customer Success Manager, you’ll own a book of enterprise accounts across the UK and Europe, acting as a trusted advisor who drives adoption, retention and growth. You’ll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content. Engaging stakeholders from day-to-day users through to the C-suite, you’ll make sure customers see clear ROI and become true champions of Synthesia.What You'll do Reporting to the Director of Customer Success of the UK, you are energetic, driven, and care deeply about the success of our customersAs a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy usersYou will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new usersYou are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suiteIdeal for an individual who wants to expand their career with a fast-growing software company We’d love to hear from you if you have Customer-facing experience in Customer Success Management / Client Service /
Strategic Customer Success Manager in Kennington employer: Synthesia
At Synthesia, we pride ourselves on being a fast-paced and innovative employer, where exceptional talent is not just welcomed but actively sought after. Our London headquarters fosters a dynamic work culture that prioritises autonomy, creativity, and impactful contributions, allowing employees to see their work make a real difference in the rapidly evolving AI landscape. With ample opportunities for personal and professional growth, and a commitment to maintaining a low-ego, high-trust environment, Synthesia is the ideal place for those looking to thrive in a meaningful and rewarding career.
