At a Glance
- Tasks: Lead a high-performing customer success team and manage a $22M+ portfolio.
- Company: Join Synthesia, a fast-growing tech company in London.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Collaborate with teams across the US and UK in a scalable role.
- Why this job: Make a real impact by driving customer success and product adoption.
- Qualifications: Experience in customer success management and team leadership.
The predicted salary is between 80000 - 100000 £ per year.
Synthesia is seeking a Manager of Scaled Customer Success in London to lead a high‑performing CS team and manage a $22M+ ARR portfolio.
You will design scalable, data‑driven engagement programs to boost product adoption and health while partnering with Product and Rev Ops to accelerate value delivery.
You will coach 6+ CSMs across US & UK, drive renewal conversations, and champion automated, tech‑touch solutions to scale in a fast‑growing environment.
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Head of Scaled Customer Success & Growth employer: Synthesia
At Synthesia, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Greater London. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work on cutting-edge AI technologies, making every day at Synthesia both meaningful and rewarding.
