At a Glance
- Tasks: Drive customer onboarding and create engaging training programs for a cutting-edge AI video platform.
- Company: Join Synthesia, a fast-growing unicorn revolutionising video communication.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborate with passionate teams and thrive in a creative, fast-paced startup culture.
- Why this job: Be part of a mission to simplify video production and enhance customer experiences.
- Qualifications: Experience in customer onboarding and training within a SaaS company is essential.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to the video-first world. From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale.
Meet Synthesia. We're on a mission to make video easy for everyone. Our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently.
The role... We are on the hunt for a passionate individual to drive Solutions Consulting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.
If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Solutions Consultant! You will have the opportunity to work with a dynamic and passionate team in a fast-paced and rapidly growing start up environment.
- Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
- Define and build the customer onboarding process, ensuring it is seamless and efficient.
- Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
- Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
- Define success measures and drive metrics for product adoption and engagement.
- Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.
About you... Extensive experience in customer onboarding, customer education, or training in a SaaS company. Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously. Excellent communication, presentation, and interpersonal skills. Creative and innovative mindset with the ability to develop engaging and impactful training programs. Ability to work collaboratively with cross-functional teams to achieve common goals. Experience with building certification programs and defining success metrics. Passion for providing an exceptional customer experience and a dedication to continuous improvement. Ability to thrive in a fast-paced and dynamic start up environment.
Solutions Consultant in Harrow employer: Synthesia
At Synthesia, we pride ourselves on being a fast-paced and innovative employer, where exceptional talent is not just welcomed but actively sought after. Our London headquarters fosters a dynamic work culture that prioritises autonomy, creativity, and impactful contributions, allowing employees to see their work make a real difference in the rapidly evolving AI landscape. With ample opportunities for personal and professional growth, and a commitment to maintaining a low-ego, high-trust environment, Synthesia is the ideal place for those looking to thrive in a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Consultant in Harrow
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Synthesia looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Solutions Consultant at Synthesia, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Solutions Consultant in Harrow
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Synthesia, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Synthesia and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Synthesia
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Synthesia might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Synthesia.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
