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- Tasks: Drive customer onboarding and create engaging training programs for a cutting-edge AI video platform.
- Company: Join Synthesia, a fast-growing unicorn revolutionising video communication.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a mission to simplify video production and enhance customer experiences.
- Qualifications: Experience in customer onboarding and training within a SaaS company is essential.
- Other info: Collaborate with passionate teams and thrive in a creative, fast-paced startup culture.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to the video-first world. From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale.
Meet Synthesia. We're on a mission to make video easy for everyone. Our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently.
The role... We are on the hunt for a passionate individual to drive Solutions Consulting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.
If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Solutions Consultant! You will have the opportunity to work with a dynamic and passionate team in a fast-paced and rapidly growing start up environment.
- Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
- Define and build the customer onboarding process, ensuring it is seamless and efficient.
- Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
- Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
- Define success measures and drive metrics for product adoption and engagement.
- Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.
About you... Extensive experience in customer onboarding, customer education, or training in a SaaS company. Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously. Excellent communication, presentation, and interpersonal skills. Creative and innovative mindset with the ability to develop engaging and impactful training programs. Ability to work collaboratively with cross-functional teams to achieve common goals. Experience with building certification programs and defining success metrics. Passion for providing an exceptional customer experience and a dedication to continuous improvement. Ability to thrive in a fast-paced and dynamic start up environment.
Solutions Consultant in Harrow employer: Synthesia
Contact Detail:
Synthesia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Consultant in Harrow
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Synthesia's mission and values. Understanding what makes us tick will help you connect your skills to our goals, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer onboarding and education. Think about how your past experiences can showcase your creativity and project management skills in a SaaS environment.
✨Tip Number 3
Show off your passion! During the interview, share examples of how you've driven customer success in previous roles. Highlight any innovative training programs you've developed that align with our mission to simplify video production.
✨Tip Number 4
Don’t forget to ask questions! Engage with your interviewers by asking about their experiences at Synthesia and how they see the role evolving. This shows your genuine interest and helps you gauge if we're the right fit for you.
We think you need these skills to ace Solutions Consultant in Harrow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about driving Solutions Consulting and creating engaging content. Share your experiences that align with our mission to make video easy for everyone.
Tailor Your Content: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your background in customer onboarding and education, and how it relates to the fast-paced environment we thrive in at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, we’re looking for someone who can create impactful training programs, so show us you can do that in your writing!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Before the interview, dive deep into Synthesia's mission and products. Understand how their AI video platform works and think about how you can contribute to their customer onboarding and education strategies. This will show your genuine interest and help you connect your experience with their needs.
✨Showcase Your Creativity
As a Solutions Consultant, creativity is key! Prepare examples of past training programs or onboarding processes you've developed. Bring along any engaging content you've created, whether it's written or video-based, to demonstrate your ability to make learning fun and impactful.
✨Prepare for Collaboration Questions
Expect questions about working with cross-functional teams. Think of specific instances where you've collaborated with sales, support, or product teams to achieve a common goal. Highlight your project management skills and how you kept everyone aligned and motivated.
✨Metrics Matter
Be ready to discuss how you've defined success metrics in previous roles. Synthesia values data-driven decisions, so share how you've measured the effectiveness of your training programs and what impact they had on customer success and product adoption.
