At a Glance
- Tasks: Build relationships with clients and ensure their success using our innovative video platform.
- Company: Join a fast-growing AI video communications company trusted by top brands.
- Benefits: Competitive salary, stock options, generous leave, and health benefits.
- Other info: Dynamic work environment with significant career growth opportunities.
- Why this job: Be part of a mission to revolutionise video content creation and drive customer satisfaction.
- Qualifications: Experience in customer success or account management, ideally in B2B SaaS.
The predicted salary is between 36000 - 60000 € per year.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the role
- Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customers
- As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
- You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
- You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
- Ideal for an individual who wants to expand their career with a fast-growing software company
About you...
- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
- Experience in managing a Book of Business along with KPIs
- A track record in managing risk, forecasting, and identifying growth opportunities
- Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
- Successfully onboarding new clients and building key relationships in the first critical months and beyond
- Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
- Light video editing using the Synthesia platform
- Retention and growth of our enterprise clients
- Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
- You are based in London and can be in the office 3 days a week.
At Synthesia we expect everyone to...
- Put the Customer First
- Own it & Go Direct
- Be Fast & Experimental
- Make the Journey Fun
You can read more about this in this public Notion page.
The good stuff...
In addition to being a part of a great team, working in a fun and innovative environment, we offer...
- A competitive salary + stock options in our fast-growing Series E start-up.
- Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
- 25 days of annual leave + public holidays in the country where you are based.
- Cycle to work scheme (London).
- Regular socials.
- Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
- A generous referral scheme.
- Pension contribution/salary sacrifice.
- Work from home set up.
- A huge opportunity for career growth as you’ll help shape a market-defining product.
Enterprise Customer Success Manager - London employer: Synthesia
At Synthesia, we pride ourselves on being an innovative and dynamic employer that champions creativity and collaboration in the heart of London. Our commitment to employee growth is evident through competitive salaries, generous parental leave, and a supportive work culture that prioritises mental health and well-being. Join us in shaping the future of video communication while enjoying unique benefits like a cycle-to-work scheme and opportunities for career advancement in a fast-paced, unicorn-status environment.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager - London
✨Tip Number 1
Network like a pro! Reach out to current employees at Synthesia on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by understanding Synthesia's products inside out. Watch their brand video and get familiar with how they simplify video production. This will show your genuine interest!
✨Tip Number 3
Practice your pitch! Be ready to discuss how your past experiences align with the Customer Success Manager role. Highlight your ability to build relationships and drive value for clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Enterprise Customer Success Manager - London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for video and customer success shine through. We want to see how much you care about helping clients succeed with our platform!
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success Management or similar roles. We’re looking for specific examples that demonstrate your ability to build relationships and drive value for clients.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at Synthesia.
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Before the interview, dive deep into Synthesia's platform and understand how it simplifies video production. Familiarise yourself with their key clients and success stories. This will not only show your enthusiasm but also help you engage in meaningful conversations about how you can contribute to their mission.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences where you've successfully onboarded clients or managed relationships. Highlight how you’ve driven value for customers and any metrics that demonstrate your impact. This will resonate well with the role's focus on customer success.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows you're genuinely interested in the position and helps you assess if it's the right fit for you.
✨Be Ready for Technical Conversations
Since the role involves engaging in technical discussions, brush up on relevant technical knowledge related to video production and AI. Be prepared to discuss how you would approach educating clients on these topics, as this will demonstrate your capability to bridge the gap between technical and business-level conversations.
