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- Tasks: Build strong relationships with clients and ensure their success using our innovative AI video platform.
- Company: Join Synthesia, the leading AI video platform trusted by Fortune 100 companies.
- Benefits: Competitive salary, stock options, generous leave, and private medical insurance.
- Other info: Dynamic work environment with excellent career growth opportunities and regular team socials.
- Why this job: Be part of a fast-growing startup and shape the future of visual communication.
- Qualifications: Experience in customer success or account management, ideally in B2B SaaS.
The predicted salary is between 60000 - 75000 £ per year.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organisations.
About the role:
- Reporting to the Customer Success DACH Team Lead – you are energetic, driven, and care deeply about the success of our customers.
- As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users.
- You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users.
- You are capable of engaging in business‑level and technical conversations at multiple levels of the organisation, including the C‑suite.
About you:
- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS.
- Experience in managing a Book of Business along with KPIs.
- A track record in managing risk, forecasting, and identifying growth opportunities.
- Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services.
- Successfully onboarding new clients and building key relationships in the first critical months and beyond.
- Coordinating and leading regular client check‑ins with clear outcomes on client health and opportunities with senior stakeholder attendance.
- Light video editing using the Synthesia platform.
- Retention and growth of our enterprise clients.
- Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities.
At Synthesia we expect everyone to:
- Put the Customer First.
- Own it & Go Direct.
- Be Fast & Experimental.
- Make the Journey Fun.
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
- A competitive salary + stock options in our fast‑growing Series E start‑up.
- Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay.
- 25 days of annual leave + public holidays in the country where you are based.
- Regular socials.
- Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts (UK).
- A generous referral scheme.
- Pension contribution/salary sacrifice.
- Work from home set up.
- A huge opportunity for career growth as you’ll help shape a market‑defining product.
Enterprise Customer Success Manager - German Speaker employer: Synthesia
Contact Detail:
Synthesia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager - German Speaker
✨Tip Number 1
Network like a pro! Reach out to current employees at Synthesia on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Synthesia's products inside out. Dive into their AI video platform and think about how you can help clients succeed with it. Show them you’re not just another candidate, but someone who truly gets their mission.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your past experiences align with the role of Customer Success Manager. Use specific examples that highlight your ability to build relationships and drive client success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Synthesia.
We think you need these skills to ace Enterprise Customer Success Manager - German Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Enterprise Customer Success Manager. Highlight your customer-facing experience and any relevant B2B SaaS skills. We want to see how you can drive value for our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can help our clients thrive with Synthesia. Keep it engaging and personal – we love a good story!
Showcase Relevant Experience: When filling out your application, don’t forget to mention specific examples of how you've managed client relationships or driven growth in previous roles. We’re looking for those standout moments that show you’re the right fit for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Synthesia!
How to prepare for a job interview at Synthesia
✨Know Your Stuff
Before the interview, make sure you understand Synthesia's products and how they enhance visual communication. Familiarise yourself with the AI video platform and think about how you can help clients leverage it for their success.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your ability to manage client relationships and drive value. Be ready to discuss how you've successfully onboarded clients and maintained their satisfaction in previous roles.
✨Engage in Business-Level Conversations
Practice discussing technical concepts in a way that resonates with various stakeholders, including C-suite executives. This will demonstrate your ability to communicate effectively across different levels of an organisation.
✨Emphasise Your Proactive Approach
Be prepared to talk about how you identify risks and opportunities for growth within your client accounts. Show that you’re not just reactive but also proactive in ensuring clients see ROI from the products and services.