Revenue Operations Specialist - Solutions & Services London

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

The role will play a key role in ensuring that our people, processes and systems are in continuous alignment as Synthesia grows. The Revenue Operations Specialist - Solutions & Services will work directly with Synthesia's Solutions & Services team, which sits at the intersection of Customer Success, Sales and Product. They own the delivery of high-impact engagements, from branded template creation and custom video production to pilot programmes that help enterprise prospects experience Synthesia's value firsthand.

As the team's dedicated operational partner, you will be responsible for:

• Being the go-to operational and analytical resource for the Solutions & Services team, supporting day-to-day operational requirements including reporting, analysis, integrations and troubleshooting.
• Working with Solutions leaders to develop best-practice processes, and ensuring that they are followed and data collected accurately across the operation.
• Designing and maintaining engagement tracking frameworks that make it easy to record, monitor, and report on solutions activity, ranging from pilots and template builds to custom video delivery and more.
• Building and maintaining automation workflows (using tools such as Zapier or Workato) to reduce manual data entry, enforce process consistency, and connect systems across the RevOps stack.
• Owning and administering the core tech stack supporting the team, with Salesforce as the primary system of record and Planhat as the Customer Success platform.
• Building and maintaining capacity planning models that give Solutions leaders visibility into team workload, utilisation, and bandwidth against incoming demand, supporting hiring and prioritisation decisions.
• Designing and owning the reporting layer for Solutions & Services: dashboards and readouts that surface engagement volume, delivery quality, capacity health, and business impact.
• Collaborating with Solutions leaders on recurring analytical asks, including trend analysis, cohort performance, pilot-to-close conversion, and proactively flagging risks and opportunities.
• Ensuring continuous alignment of data across each part of the RevOps tech stack, including handoffs between Pre‑Sales (pilot programmes) and Post‑Sales (onboarding, delivery, and renewal).
• Aligning with SalesOps and CSOps to ensure the Pre‑Sales to Post‑Sales handoff is clean and instrumented.
• Working with the RevOps team to deliver against the RevOps roadmap and create a solid operational base with which Synthesia can scale.

Skills and Experience:

• Minimum of 3 years of experience in a Revenue Operations, Business Operations, or Commercial Operations role, ideally within a fast‑growing SaaS business.
• Hands‑on Salesforce experience: you understand objects, fields, reports, and ideally flows or other automation features.
• Experience with automation tooling (Zapier, Workato, or similar) and comfort designing multi‑step workflows that connect systems across the RevOps stack.
• SQL proficiency: able to write and structure queries independently to answer business questions and validate data.
• Demonstrated ability to design reportable, repeatable processes and translate them into documented standards that teams can follow.
• Experience building dashboards and operational reports for non‑technical stakeholders, including Solutions or CS leadership.
• Strong analytical instincts and attention to data quality – you notice when something doesn’t add up and you dig until you understand why.
• Exposure to professional services or consulting operations is strongly preferred – you understand how consulting engagements are scoped, staffed, and tracked.
• Experience in a Post‑Sales, CSOps, or Services Ops capacity; familiarity with customer lifecycle concepts in a subscription business.
• Pre‑Sales exposure is a plus: familiarity with pilot programmes and optimising the pre‑to‑post sales handover process.
• Planhat experience is a bonus; experience with another CS platform (Gainsight, ChurnZero, Vitally, etc.) is also valued.
• Comfort working with data warehouse environments (Snowflake, BigQuery) or BI tools (Omni, Looker, Tableau) is desirable.
• Able to translate business challenges into technology and process‑led solutions.

About you:

• You're a "full stack" operations professional, comfortable working across a broad spectrum of operational challenges and systems.
• You think in systems. When you see a manual step, your instinct is to ask why it can’t be automated.
• You are a highly‑logical thinker who loves solving complex business problems.
• You learn and adopt new technologies quickly.
• You are a self‑starter who is confident working autonomously and making low‑risk decisions yourself.
• You are detail‑oriented, but able to zoom out to the bigger picture.
• You have excellent communication and interpersonal skills and are able to collaborate with a diverse, global team.
• You stay up to date with RevOps best practice and take an active interest in the field.