At a Glance
- Tasks: Design and maintain IT infrastructure while automating workflows and troubleshooting issues.
- Company: Join Synthesia, the leading AI video platform for business, valued at $4 billion.
- Benefits: Enjoy flexible work options, generous PTO, and a supportive team culture.
- Other info: Mentor junior engineers and explore new tools to enhance employee experience.
- Why this job: Be part of a high-growth company shaping the future of visual communication.
- Qualifications: 6+ years in IT with hands-on experience in SaaS and endpoint management.
The predicted salary is between 45000 - 68000 £ per year.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Who are we looking for?
An Apple focused IT professional who can operate confidently across both hands‑on support and systems engineering. This person thrives in a high-growth, remote‑first environment and brings a deep understanding of SaaS administration, endpoint management, and automation. You’ll play a key role in ensuring that Synthesia’s systems are reliable, secure, and scalable—supporting both day-to-day operations and long‑term infrastructure improvements. The ideal candidate has a proactive mindset, strong ownership, and a natural drive to document, automate, and optimize IT processes.
What you’ll be doing:
- Design, maintain, and scale IT infrastructure across multiple SaaS and endpoint systems
- Lead advanced troubleshooting and root‑cause analysis for incidents affecting end users or core systems
- Automate workflows and repetitive IT processes (e.g., onboarding, access provisioning, asset management)
- Contribute to and maintain IT documentation, ensuring transparency and knowledge sharing across teams
- Implement configuration baselines and compliance controls to support security and audit requirements
- Partner with Security, People, and Engineering to drive efficiency and reliability across IT systems
- Mentor junior engineers and contribute to upskilling within the IT Ops team
- Actively research and propose new tools or automation opportunities that enhance employee experience and scalability
Requirements:
- 6+ years in IT administration, systems engineering, or infrastructure operations
- Hands‑on experience with identity platforms (Okta, Azure AD), device management, and endpoint compliance
- Experience implementing and maintaining IT controls aligned to SOC2 and/or ISO27001 standards
- Comfortable writing or modifying automation and configuration scripts (Python, Bash, or PowerShell)
- Demonstrated ability to troubleshoot complex technical issues across systems, networks, and SaaS environments
- Strong documentation and process management habits
Experience with System Administration and Configuration in the following tech stack:
- Okta
- Google Workspace
- Jamf or similar MDMs (e.g., Intune)
- Slack
- Notion
- Zoom
- Intune
- Azure
Location: London, UK - hybrid
Benefits:
- PTO & Holiday Entitlement Policy
- Work from Abroad
- Team Meet ups & Company Socials
- Work From Home Budget
- Referral Scheme
- Enhanced Parental Leave
Salary: £45,000 - £68,000 GBP
IT Systems and Support Engineer in London employer: Synthesia Limited
At Synthesia, we pride ourselves on being a forward-thinking employer that champions innovation and employee growth in the heart of London. Our hybrid work culture fosters collaboration and flexibility, while our commitment to professional development ensures that every team member has the opportunity to thrive in their career. With competitive benefits like enhanced parental leave and a work-from-home budget, we create an environment where you can truly excel and contribute to shaping the future of AI-driven communication.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems and Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with current employees at Synthesia. A friendly chat can sometimes open doors that applications alone can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, don’t hesitate to share them during interviews. Demonstrating your hands-on experience with SaaS and endpoint management can really set you apart.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your troubleshooting techniques and be ready to discuss how you've tackled complex IT issues in the past. We want to see that proactive mindset in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Synthesia team.
We think you need these skills to ace IT Systems and Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Systems and Support Engineer role. Highlight your experience with SaaS administration, endpoint management, and any automation you've done. We want to see how your skills align with what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t shy away from showcasing your troubleshooting prowess. Share specific examples of complex technical issues you've resolved. This will help us understand your hands-on experience and problem-solving abilities.
Keep It Clear and Concise:When writing your cover letter or any additional documents, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role and our company.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Synthesia Limited
✨Know Your Tech Stack
Familiarise yourself with the specific technologies mentioned in the job description, like Okta, Google Workspace, and Jamf. Be ready to discuss your hands-on experience with these tools and how you've used them to solve problems in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical issues you've troubleshot in the past. Use the STAR method (Situation, Task, Action, Result) to clearly outline your thought process and the impact of your solutions.
✨Demonstrate Automation Know-How
Since automation is key for this role, be prepared to talk about any scripts you've written or modified, especially in Python, Bash, or PowerShell. Share specific instances where your automation efforts improved efficiency or reduced errors.
✨Emphasise Documentation Practices
Highlight your approach to documentation and process management. Discuss how you ensure transparency and knowledge sharing within teams, as this is crucial for maintaining IT systems effectively.
