At a Glance
- Tasks: Design and maintain IT infrastructure, automate workflows, and troubleshoot complex issues.
- Company: Join Synthesia, the leading AI video platform for business, valued at $4 billion.
- Benefits: Enjoy flexible work options, generous PTO, and a vibrant team culture.
- Other info: Opportunity to mentor junior engineers and drive innovation in IT processes.
- Why this job: Be part of a high-growth company shaping the future of visual communication.
- Qualifications: 6+ years in IT with hands-on experience in SaaS and endpoint management.
The predicted salary is between 45000 - 68000 £ per year.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Who are we looking for? An Apple focused IT professional who can operate confidently across both hands‑on support and systems engineering. This person thrives in a high-growth, remote‑first environment and brings a deep understanding of SaaS administration, endpoint management, and automation. You’ll play a key role in ensuring that Synthesia’s systems are reliable, secure, and scalable—supporting both day-to-day operations and long‑term infrastructure improvements. The ideal candidate has a proactive mindset, strong ownership, and a natural drive to document, automate, and optimize IT processes.
What you’ll be doing:
- Design, maintain, and scale IT infrastructure across multiple SaaS and endpoint systems
- Lead advanced troubleshooting and root‑cause analysis for incidents affecting end users or core systems
- Automate workflows and repetitive IT processes (e.g., onboarding, access provisioning, asset management)
- Contribute to and maintain IT documentation, ensuring transparency and knowledge sharing across teams
- Implement configuration baselines and compliance controls to support security and audit requirements
- Partner with Security, People, and Engineering to drive efficiency and reliability across IT systems
- Mentor junior engineers and contribute to upskilling within the IT Ops team
- Actively research and propose new tools or automation opportunities that enhance employee experience and scalability
Requirements:
- 6+ years in IT administration, systems engineering, or infrastructure operations
- Hands‑on experience with identity platforms (Okta, Azure AD), device management, and endpoint compliance
- Experience implementing and maintaining IT controls aligned to SOC2 and/or ISO27001 standards
- Comfortable writing or modifying automation and configuration scripts (Python, Bash, or PowerShell)
- Demonstrated ability to troubleshoot complex technical issues across systems, networks, and SaaS environments
- Strong documentation and process management habits
- Experience with System Administration and Configuration in the following tech stack: Okta, Google Workspace, Jamf or similar MDMs (e.g., Intune), Slack, Notion, Zoom, Intune, Azure
Location: London, UK - hybrid
Benefits:
- PTO & Holiday Entitlement Policy
- Work from Abroad
- Team Meet ups & Company Socials
- Work From Home Budget
- Referral Scheme
- Enhanced Parental Leave
Salary: £45,000 - £68,000 GBP
IT Systems and Support Engineer employer: Synthesia Limited
At Synthesia, we pride ourselves on being a forward-thinking employer that champions innovation and employee growth in the heart of London. Our hybrid work culture fosters collaboration and flexibility, while our commitment to professional development ensures that you will have ample opportunities to enhance your skills and advance your career. With competitive benefits including generous PTO, enhanced parental leave, and a supportive team environment, joining us as an IT Systems and Support Engineer means becoming part of a dynamic company at the forefront of AI technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems and Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT expertise, especially in SaaS and automation. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to IT systems and support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace IT Systems and Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Systems and Support Engineer role. Highlight your experience with SaaS administration, endpoint management, and any automation you've done. We want to see how your skills align with what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t shy away from showcasing your troubleshooting prowess. Share specific examples of complex technical issues you've resolved. This will help us understand your hands-on experience and problem-solving abilities.
Keep It Clear and Concise:When writing your cover letter or application, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role and our company!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Synthesia Limited
✨Know Your Tech Stack
Make sure you’re well-versed in the specific technologies mentioned in the job description, like Okta, Google Workspace, and Jamf. Brush up on your knowledge of SaaS administration and endpoint management, as these will likely come up during technical questions.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you’ve successfully troubleshot complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and how you approach root-cause analysis.
✨Demonstrate Automation Know-How
Since automation is key for this role, be ready to talk about any scripts you’ve written or modified, especially in Python, Bash, or PowerShell. Share examples of how you’ve automated workflows or improved IT processes in previous roles.
✨Emphasise Documentation and Collaboration
Highlight your experience with maintaining IT documentation and how it contributes to team transparency. Discuss how you’ve collaborated with other departments, like Security and Engineering, to enhance system reliability and efficiency.
