Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer success by building relationships and educating clients on video content creation.
- Company: Join Synthesia, a leading AI-driven video production platform trusted by top brands.
- Benefits: Enjoy hybrid work, competitive salary, stock options, and generous parental leave.
- Why this job: Be part of a fast-growing startup with significant career growth opportunities and a fun culture.
- Qualifications: Customer-facing experience in B2B SaaS, fluent in French, and basic video editing skills required.
- Other info: Work in a dynamic environment with a focus on innovation and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Join the Video-First World! From your everyday PowerPoint presentations to Hollywood movies, AI is transforming how we create and consume content. Today, people prefer watching and listening over reading—both at home and at work. If this resonates with you, check out our brand video.
Despite the rising preference for video, business communication and knowledge sharing still rely heavily on text, mainly because high-quality video production is complex and hard to scale—until now. Meet Synthesia. We aim to make video creation accessible for everyone. Born in an AI lab, our platform simplifies video production, enabling anyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether for training employees and customers or marketing products and services, Synthesia helps large organizations communicate efficiently through video.
Trusted by brands like Heineken, Zoom, Xerox, and McDonald's, we have numerous success stories and positive reviews on G2. We are recognized as one of the 'Top Startups to Bet Your Career On' in 2025. In 2023, we became one of only seven European companies to reach unicorn status. In February 2024, G2 named us the fastest-growing company globally. We announced Series D funding in 2025, raising over $330M from top-tier investors including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors like Accel, Nvidia, Kleiner Perkins, GV, and prominent founders and operators from Stripe, Datadog, Miro, Webflow, and Facebook.
The Role... Reporting to the Head of Customer Success, focusing on accounts in Europe—you’re energetic, driven, and committed to customer success. As a Customer Success Manager, you’ll drive growth by building strong client relationships and turning users into satisfied customers. You will educate clients on innovative ways to create video content and work closely with sales to ensure a smooth onboarding process. You should be comfortable engaging in both business and technical discussions at various organizational levels, including C-suite. This role is ideal for someone eager to grow their career within a fast-growing software company.
About You... Customer-facing experience in Customer Success, Client Service, Account Management, Technical Account Management, Implementation, or similar, ideally in B2B SaaS. Experience managing a Book of Business with KPIs. Proven ability to manage risk, forecast, and identify growth opportunities. Ability to establish trusted advisor relationships, driving value from Synthesia products and services. Successful onboarding of new clients and building key relationships during critical initial months and beyond. Experience leading regular client check-ins with clear outcomes, involving senior stakeholders. Basic video editing skills using the Synthesia platform. Focus on retention and growth of enterprise clients. Ability to communicate ROI and value, proactively identifying risks and opportunities. Native or bilingual proficiency in French.
At Synthesia, we expect everyone to... Put the Customer First Own It & Go Direct Make the Journey Fun.
The Perks... Alongside a great team and innovative environment, we offer... A hybrid work setup in our Soho London office. Competitive salary plus stock options in our rapidly growing Series D startup. Paid parental leave: 16 weeks for primary caregivers, 5 weeks for secondary. 25 days of annual leave plus public holidays. Cycle to work scheme (London). Private Medical Insurance, including mental health support, dental, vision, cashback, and gym discounts (UK). Pension contributions or salary sacrifice options. Work-from-home setup support. Significant career growth opportunities as you help shape a market-leading product.
Customer Success Manager - French Speaking employer: synthesia.io
Contact Detail:
synthesia.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - French Speaking
✨Tip Number 1
Familiarise yourself with Synthesia's platform and its features. Understanding how the video creation process works will not only help you in discussions with potential clients but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Synthesia on LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in driving customer success and retention will resonate well with the hiring team.
✨Tip Number 4
Brush up on your French language skills if needed. Since this role requires bilingual proficiency, being able to communicate fluently in French will set you apart from other candidates and show your readiness for the position.
We think you need these skills to ace Customer Success Manager - French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or similar roles. Emphasise any B2B SaaS experience and your ability to manage client relationships effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for video content creation and how it aligns with Synthesia's mission. Mention your proficiency in French and how it can benefit the company in engaging with clients.
Showcase Relevant Skills: Highlight any technical skills, especially basic video editing using the Synthesia platform. Discuss your experience in managing KPIs and driving customer success, as these are crucial for the role.
Prepare for Questions: Anticipate questions about your approach to customer success and how you would handle onboarding new clients. Be ready to discuss specific examples of how you've driven growth and managed risks in previous roles.
How to prepare for a job interview at synthesia.io
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success or account management. Highlight specific examples where you successfully managed client relationships and drove growth, especially in a B2B SaaS environment.
✨Demonstrate Your Technical Knowledge
Since the role involves engaging in technical discussions, brush up on the basics of video production and editing, particularly using the Synthesia platform. Being able to speak confidently about the product will impress your interviewers.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate client interactions. Practice how you would handle onboarding new clients and addressing their concerns, showcasing your ability to build trust and rapport.
✨Communicate in French
As this position requires bilingual proficiency in French, be ready to conduct part of your interview in French. This will demonstrate your language skills and your ability to communicate effectively with clients in their preferred language.
