At a Glance
- Tasks: Provide top-notch customer service and technical support for cutting-edge equipment.
- Company: Join Syntegon Telstar, a leader in aseptic and containment technologies.
- Benefits: Competitive pay, comprehensive training, and opportunities for international travel.
- Other info: Be part of a dynamic team with excellent career growth potential.
- Why this job: Make a real impact in the pharmaceutical industry while growing your technical skills.
- Qualifications: HNC in Engineering and 5+ years in customer service or commissioning roles.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
At Syntegon Telstar UK Ltd., we represent the Syntegon Telstar range of aseptic and containment technologies and provide expert customer service, engineering, and technical support across the UK, Ireland, and Scandinavia. With decades of experience in isolator technology, our multidisciplinary team delivers world-class after-sales solutions, upgrades, and lifecycle support for the pharmaceutical and life sciences industries.
Job Description
As a Customer Support Engineer (Customer Service), you will play a key role in servicing, upgrading, and commissioning equipment as part of Syntegon Telstar technologies. You'll work within a flexible, multi-skilled team to develop new and maintain existing After Sales customer records and relationships using company procedures and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction. This hands-on position combines customer support, field service and commissioning both in the UK and internationally.
Key Responsibilities
- Visit clients' premises to carry out on site service work and upgrade works.
- Perform site-based calibrations and maintenance and record the results in service documentation.
- As UK and overseas travel is part of this role, an understanding and flexibility is required for certain activities to manage our clients' expectations.
- Ability to recognise the need for performance adjustments and recommendations and record the results.
- Complete validation documents and reports in accordance with client and cGMP standards.
- Periodically visit clients' premises for technical site support regarding requirements/quotations requests.
- Communicate verbally and in writing with existing and prospective customers to develop close working relationships to assist in the growth of the after sales business.
Qualifications
Essential:
- HNC Electrical or Mechanical Engineering or suitable equivalent
- 5+ years' experience in a customer service / commissioning role in Engineering sector
- Experience in Technical Operation of Containment and Air Handling Equipment
Competencies:
- Instrument settings, calibration techniques
- Filter analysis, Airflow measurements, Pressure testing
- Follow established processes/systems and recommend improvements as appropriate
- Good communication skills and ability to work directly with customers
- Full UK driving license & Passport Required
Desirable:
- Experience with isolator or barrier systems in Pharma industry
- Background in pharmaceutical or regulated industries (GAMP, GMP, FDA)
- Technical knowledge of Freeze-Drying Systems
- Analysis and Reporting
Additional Information
Why Join Us?
- Be part of a global leader in aseptic and containment technology
- Work in a highly skilled, multidisciplinary engineering & service team
- Opportunities for international travel and technical growth
- Competitive compensation and comprehensive training
Functional Area (career page): Field Service
Working hours: Full-time
Legal Entity: Syntegon Telstar UK Ltd.
Field Service Engineer – Customer Service in Leeds employer: SYNTEGON
At Syntegon Telstar UK Ltd., we pride ourselves on being a leading employer in the field of aseptic and containment technology, offering our Field Service Engineers a dynamic work environment that fosters professional growth and development. With a strong emphasis on teamwork and customer satisfaction, our employees benefit from competitive compensation, comprehensive training, and opportunities for international travel, all while contributing to innovative solutions in the pharmaceutical and life sciences industries.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Customer Service in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and customer service sectors. Attend industry events or webinars where you can meet potential employers and showcase your skills.
✨Tip Number 2
Prepare for interviews by practising common questions related to field service and customer support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 3
Showcase your technical skills during interviews. Be ready to discuss your experience with containment and air handling equipment, as well as any relevant calibration techniques you've mastered. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Service Engineer – Customer Service in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in customer service and engineering, especially any relevant work with containment and air handling equipment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Syntegon Telstar and how your background makes you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention any specific experience with isolator systems or calibration techniques. We’re keen on candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at SYNTEGON
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around containment and air handling equipment. Be ready to discuss your experience with calibration techniques and any relevant projects you've worked on. This will show that you're not just familiar with the theory but can apply it in real-world scenarios.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, think of specific examples where you've gone above and beyond for a client. Prepare to share stories that highlight your communication skills and ability to build relationships, as these are key to optimising customer satisfaction.
✨Flexibility is Key
Be prepared to discuss your willingness to travel and adapt to different situations. Highlight any past experiences where you've had to adjust your plans or approach to meet client needs, as this will demonstrate your flexibility and commitment to service excellence.
✨Understand the Industry Standards
Familiarise yourself with cGMP standards and any relevant regulations in the pharmaceutical industry. Being able to speak knowledgeably about compliance and validation processes will set you apart and show that you understand the importance of quality in this field.
