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- Tasks: Provide IT support, troubleshoot issues, and maintain workplace technology for colleagues.
- Company: Join a global leader in sustainable packaging solutions with a collaborative culture.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and wellbeing support.
- Other info: Enjoy a friendly team environment with opportunities for career growth and development.
- Why this job: Make a real difference by helping colleagues overcome tech challenges every day.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft systems.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Company Description
Together with 6,900 colleagues worldwide, we are the strategic lifecycle partner for the pharmaceutical, biotech, and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favourite chocolate and snacks are also sustainably packaged with our help. Kliklok International Ltd., based in Bristol, UK is part of the Syntegon Group. We specialize in highly efficient and reliable secondary packaging machinery, with Syntegon technologies being used in industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery.
Job Description
You will be the visible, trustworthy IT professional colleagues rely on when technology interrupts their work. This role combines rapid incident response with methodical maintenance of the modern workplace: you’ll support desktop and laptop hardware, software (including email and in‑house apps), telephony systems and peripherals, both onsite and remotely. You’ll also collaborate with central IT teams to ensure inventory, deployments and security standards are consistently met across the organisation. You will own the day‑to‑day support experience for users while coordinating with central teams and suppliers to keep services running smoothly and securely.
- Provide frontline support to employees by phone, remote tools and onsite visits; triage, log and resolve incidents and service requests in the ITSM tool.
- Troubleshoot desktops, laptops, printers, telephony systems and peripherals; arrange repair or replacement of defective hardware as needed.
- Maintain an accurate device inventory in the CMDB and manage device lifecycles (PCs, phones, printers), ensuring consistent deployment standards.
- Install and configure devices to central specifications, support workplace setups and advise users on ergonomics and correct use of applications.
- Act as the coordinating contact between users, central IT domains (servers, network, telephony, printers) and external suppliers/partners.
- Contribute practical user documentation, proactively communicate during disruptions and support central IT projects, releases and process/tool improvements while complying with audit/security requirements.
Qualifications
We’re looking for a technically capable, hands‑on professional who can combine troubleshooting with disciplined processes and clear communication.
- Degree in IT or equivalent training/experience in IT support/consulting, with proven experience in a similar role or environment.
- Deep knowledge of Microsoft client OS (Windows 10/11), Microsoft 365 and the hardware/software components of a modern workplace.
- Practical experience with ITSM tools and CMDB processes; basic networking knowledge is advantageous.
- Strong troubleshooting, fault‑finding and deployment skills across hardware and software domains.
- Analytical, systematic approach with the ability to prioritise effectively and meet SLAs.
- Customer‑focused under pressure; familiarity with manufacturing environments and compliance/audit processes is a plus.
Professional Strengths
- Clear and confident communicator in written, verbal and presentation settings, able to engage stakeholders at all levels.
- Highly organised, reliable and detail‑oriented with strong follow‑through and ownership of tasks.
- Collaborative team player who supports colleagues across teams and locations and coordinates with external partners.
- Strategic thinker with a practical, hands‑on mindset — you enjoy solving problems directly and improving processes.
- Flexible and resilient in a fast‑paced environment, able to respond quickly while maintaining service quality.
- Improvement‑driven: actively seeks efficiencies and enhancements in tools, documentation and workflows.
Additional Information
We believe work should be both rewarding and enjoyable. You’ll be part of an open‑minded, supportive team where collaboration, growth, and new ideas are encouraged. Alongside this, we offer a competitive package of benefits to help you thrive both at work and in your personal life:
- Competitive salary with regular reviews
- 25 days’ holiday plus bank holidays to recharge
- Generous pension scheme with Aviva
- Life assurance of 7 x annual salary for peace of mind
- Simply Health medical cashback plan for everyday healthcare costs
- Income protection after 2 years’ service
- Cycle to Work and Tech schemes to make life easier
- Wellbeing support through Everymind at Work
- A friendly, social culture with regular activities and the chance to grow your career in a global company with a local spirit.
IT Support employer: SYNTEGON
Contact Detail:
SYNTEGON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft client OS and ITSM tools. We want to see you confidently troubleshoot issues and communicate clearly with users.
✨Tip Number 2
Network like a pro! Connect with current employees or alumni from your school who work in IT support. They can give you insider tips and maybe even refer you for the role. Don't forget to check out our website for openings!
✨Tip Number 3
Practice your problem-solving skills! Set up mock scenarios where you troubleshoot common IT issues. This will help you feel more prepared for those tricky questions during interviews.
✨Tip Number 4
Show us your passion! During interviews, share examples of how you've improved processes or helped colleagues in past roles. We love seeing candidates who are proactive and improvement-driven!
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support role. Highlight your experience with Microsoft OS, ITSM tools, and any relevant project management skills. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Be sure to mention your troubleshooting skills and customer-focused approach.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. Use concise language and structure your documents well. We love seeing candidates who can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SYNTEGON
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft client OS, especially Windows 10/11, and Microsoft 365. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any ITSM tools you've used. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Communication Skills
As an IT Support professional, clear communication is key. Prepare to demonstrate how you've effectively communicated with colleagues in the past, especially during tech disruptions. Think of examples where you’ve had to explain complex issues in simple terms or collaborated with teams to resolve incidents.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. For instance, they might ask how you would handle a situation where multiple users are experiencing the same issue. Practice articulating your thought process and prioritisation strategies to showcase your analytical approach.
✨Highlight Your Customer-Focused Mindset
This role requires a strong customer focus, so be prepared to share examples of how you've gone above and beyond to support users. Discuss any experiences where you improved user satisfaction or streamlined processes, as this will demonstrate your commitment to providing excellent service.