At a Glance
- Tasks: Drive after-sales service sales and system modernisation across the UK and Ireland.
- Company: Join Syntegon Technology, a global leader in packaging and pharmaceuticals.
- Benefits: Enjoy significant responsibility, autonomy, and a supportive team environment.
- Other info: Opportunities for professional development within a stable international company.
- Why this job: Make a real impact in fast-growing sectors like food and pharma.
- Qualifications: 5+ years in after-sales service, with SAP and CRM experience.
The predicted salary is between 50000 - 65000 £ per year.
Company Description
Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favourite chocolate and snacks quickly and with high precision. Syntegon Technology Ltd., based in Derby, UK, is part of the Syntegon Group. In Derby we manage all service activities in the UK and Ireland for both the food and pharmaceutical customers.
Your responsibilities & tasks
- This role is focused on driving after-sales service sales and system modernization across the UK and Ireland, combining commercial ambition with technical understanding.
- You will spend the majority of your time in direct customer engagement, managing offers and orders in SAP and keeping accurate opportunity and forecast records in the CRM.
- Promote and sell after sales service solutions and system modernization to meet sales target by understanding customers’ business challenges, in the UK and Ireland.
- Prepare offers in SAP and follow-up quotations to secure orders.
- Maintain accurate opportunity records, clear action plans and reliable monthly/quarterly/yearly forecasts in the CRM system.
- Negotiate service contract terms and ensure closure of contract.
- Use CRM tools to enhance sales, achieve maximum on lead conversion, and follow up.
- Spend over 60% of your time in direct customer engagement in the field.
Your profile and qualifications
- We are looking for a candidate who combines at least five years of after-sales service experience in the UK with practical SAP and CRM skills, industry relevance and strong commercial and negotiation abilities.
- A background in the packaging industry (or similar capital equipment sectors), understanding of maintenance strategies and demonstrable service sales impact will make your application stand out.
- Must-Haves:
- At least 5 years’ experience in after sales service management.
- Experience in the packaging industry, or from similar capital equipment manufacturers.
- Your service experience must have been acquired in the UK.
- Practical experience with SAP and CRM systems.
- Degree in Engineering/Technical or Business, or equivalent experience.
- Clear understanding of maintenance strategies and operational efficiencies.
- Strong communication, objection-handling and negotiation skills.
Why join Syntegon
- Join a financially stable, international company active in fast-growing sectors (Packaging, Food & Pharma) where you’ll get significant responsibility and autonomy to make a visible impact.
- The organization offers a supportive, professional team environment and clear opportunities for development within a global context.
- You’ll be part of a stable, international organization that values performance and growth.
- Work for a financially stable, global company in fast-growing industries (Packaging, Food & Pharma).
- Enjoy a supportive, professional team and a collaborative working culture.
- Significant responsibility, autonomy and a highly rewarding role that makes an impact.
After Sales Service Manager in Derby employer: SYNTEGON
Syntegon Technology Ltd. is an exceptional employer located in Derby, UK, offering a dynamic work environment where you can thrive in the fast-growing packaging, food, and pharmaceutical sectors. With a strong emphasis on employee development, you will enjoy significant responsibility and autonomy while being part of a supportive team that values collaboration and innovation. Join us to make a meaningful impact and advance your career in a financially stable, international company.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Service Manager in Derby
✨Tip Number 1
Get to know the company inside out! Research Syntegon's values, recent projects, and their impact on the pharmaceutical and food industries. This will help us tailor our conversations and show that we’re genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Before any interviews, we should rehearse common questions related to after-sales service and negotiation skills. Use the STAR method (Situation, Task, Action, Result) to structure our answers and highlight our achievements.
✨Tip Number 3
Networking is key! Reach out to current or former employees on LinkedIn to gain insights about the company culture and expectations. This can give us an edge during interviews and help us make valuable connections.
✨Tip Number 4
Don’t forget to follow up! After interviews, we should send a thank-you email expressing our appreciation for the opportunity. It’s a great way to reinforce our interest in the role and keep us top of mind for the hiring team.
We think you need these skills to ace After Sales Service Manager in Derby
Some tips for your application 🫡
Show Off Your Achievements:When you're writing your application, make sure to highlight your past achievements. Use numbers and specific examples to show how you've made a difference in your previous roles, especially in after-sales service.
Tailor Your Cover Letter:In your cover letter, connect your past experiences directly to what we do at Syntegon. Pick one or two achievements that align with our focus areas in packaging and pharmaceuticals to show us how you can contribute right away.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the facts about your skills and experiences.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at SYNTEGON
✨Know Your Numbers
When discussing your achievements, make sure to quantify your sales outcomes. Mention specific figures like conversion rates, contract values, and renewal rates. This not only shows your impact but also aligns with the company's focus on measurable results.
✨Master SAP and CRM
Since this role involves managing offers and orders in SAP and maintaining records in a CRM, brush up on these systems before your interview. Be ready to discuss how you've used them in past roles to enhance sales and improve lead conversion.
✨Showcase Your Industry Knowledge
Demonstrate your understanding of the packaging industry or similar sectors. Prepare examples that highlight your experience with maintenance strategies and how you've driven service sales impact in previous positions.
✨Connect Your Achievements to Syntegon
In your cover letter and during the interview, link your past achievements directly to Syntegon’s focus areas. This shows that you understand their business and can contribute immediately, making you a more attractive candidate.
