At a Glance
- Tasks: Drive revenue growth by maximising service sales and enhancing customer satisfaction.
- Company: Join Kliklok, a global leader in packaging machinery with a collaborative culture.
- Benefits: Enjoy flexible hours, fitness subscriptions, profit-sharing, and a great work atmosphere.
- Other info: Work in a dynamic environment with opportunities for autonomy and professional development.
- Why this job: Make a real impact in the pharmaceutical and food industries while growing your career.
- Qualifications: 5+ years in service sales or technical sales; degree in relevant field required.
The predicted salary is between 63000 - 77000 £ per year.
Company Description
Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favourite chocolate and snacks quickly and with high precision.
We at Kliklok, a Syntegon company based in Bristol, UK, have been a global leader in secondary packaging machinery for over 50 years, serving industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery. We design, manufacture, and deliver innovative cartoners, sleevers, and handling equipment worldwide, supported by our trusted global partners and dedicated service. Become part of our team and apply now!
Job Description
As the Service Sales & Installed Base Manager, you will drive profitable growth by maximizing revenue from our installed base. Working closely with the after-sales team, you will focus on high-value customers, developing strategies that increase service sales while enhancing customer satisfaction and loyalty. Your role combines customer insight, strategic planning, and cross-functional collaboration to deliver targeted service offerings across service agreements, spare parts, maintenance, upgrades, and modernizations.
Key Responsibilities
- Strategic Revenue Generation: Identify high-potential customers, prioritize resources, and execute strategies to increase aftermarket sales.
- Installed Base Optimization: Maintain and analyze data on machines, service history, and customer profiles to target high-value accounts effectively.
- Collaboration & Alignment: Support the after-sales team with insights, tools, and clear priorities to align activities with revenue goals.
- Customer Relationship & Satisfaction: Build and maintain strong relationships with key accounts, coordinating with sales, technical support, and field service to deliver seamless customer experiences.
- Performance Tracking & Reporting: Monitor service sales, installed base health, and customer satisfaction, using insights to refine strategies and maximize revenue.
Qualifications
We are seeking a results-oriented professional with technical expertise, analytical skills, and a track record in service sales or aftermarket management. You bring:
- Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.
- 5+ years in service sales, aftermarket management, or technical sales in industrial equipment or packaging machinery.
- Strong knowledge of machines, service requirements, and lifecycle management.
- Ability to analyze customer data, identify opportunities, and drive sales growth.
- Experience working with cross-functional teams, particularly after-sales and service organizations.
- Excellent communication skills in English (German is a plus) and willingness to travel for customer visits and team collaboration.
Additional Information
- Flexible working hours, a fitness subscription, a bicycle plan, and a profit-sharing scheme.
- A great, collegial work atmosphere with enthusiastic and professional colleagues.
- A substantial amount of responsibility and autonomy in your role.
- A wonderful on-site canteen in Weert, located in a recently renovated building.
To ensure the protection of your personal data, we kindly ask you to apply exclusively through our online applicant management system — we're unable to consider applications sent by email or post.
Service Sales & Installed Base Manager in Bristol employer: SYNTEGON
At Kliklok, a Syntegon company in Bristol, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our employees benefit from flexible working hours, a fitness subscription, and a profit-sharing scheme, all while enjoying a supportive atmosphere with enthusiastic colleagues. With ample opportunities for professional growth and a commitment to employee well-being, we are dedicated to helping our team thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Sales & Installed Base Manager in Bristol
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Service Sales & Installed Base Manager at SYNTEGON, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including SYNTEGON. Tailor your message to explain why you’re drawn to them and how you can contribute as a Service Sales & Installed Base Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Service Sales & Installed Base Manager in Bristol
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for SYNTEGON:When writing your cover letter, make sure to tailor your message specifically for SYNTEGON. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at SYNTEGON
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show SYNTEGON that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show SYNTEGON that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with SYNTEGON’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
