At a Glance
- Tasks: Lead service portfolio strategy and lifecycle management for innovative packaging solutions.
- Company: Join Kliklok, a global leader in secondary packaging machinery with a collaborative culture.
- Benefits: Flexible hours, fitness subscription, profit-sharing, and a great work atmosphere.
- Other info: Enjoy autonomy and responsibility in a dynamic international environment.
- Why this job: Make an impact in the pharmaceutical and food industries while driving innovation.
- Qualifications: Bachelor's degree and 5+ years in product or service portfolio management.
The predicted salary is between 51750 - 63250 £ per year.
Company Description
Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favourite chocolate and snacks quickly and with high precision.
We at Kliklok, a Syntegon company based in Bristol, UK, have been a global leader in secondary packaging machinery for over 50 years, serving industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery. We design, manufacture, and deliver innovative cartoners, sleevers, and handling equipment worldwide, supported by our trusted global partners and dedicated service. Become part of our team and apply now!
Job Description
You will take ownership of the service portfolio strategy and lifecycle management for the FDV business unit.
Key Responsibilities
- Installed Base Analytics & Business Insights: Analyze installed base data to identify trends, opportunities, and gaps that support portfolio decisions, service strategies, targeted campaigns, and product development.
- Service Strategy Facilitation: Facilitate and support the service strategy process for the FDV business unit, ensuring alignment between market needs, installed base opportunities, business goals, and functional roadmaps.
- Portfolio Ownership & Lifecycle Management: Own the service portfolio from concept to launch to retirement, including value proposition definition, business case development, lifecycle planning, performance monitoring, and rationalization.
- Service Product, Solution & Campaign Launches: Lead the development and launch of new service products, solutions, and commercial campaigns, ensuring successful go-to-market execution in collaboration with sales, service, and marketing teams.
- Voice of Customer: Gather and translate customer needs, pain points, and feedback obtained through direct customer interactions into actionable portfolio improvements, innovation priorities, and service concepts.
- R&D Roadmap Input: Define and prioritize service-related development needs and translate them into clear requirements for the R&D roadmap, ensuring future offerings support customer needs and strategic priorities.
- Market Intelligence & Competitive Insights: Monitor market developments, customer trends, industry dynamics, and competitor activities, and use these insights as input for portfolio management and strategic decision-making.
- Cross-Functional Collaboration: Work closely with after-sales, sales, technical support, field service, R&D, and marketing to ensure alignment on service portfolio priorities, launches, communication, and execution.
- Marketing & Commercial Enablement: Collaborate with marketing on events, campaigns, communication materials, and value messaging to support portfolio visibility, customer engagement, and sales effectiveness.
- Portfolio Performance Management: Track portfolio performance, adoption, profitability, and customer impact, using data-driven insights to optimize offerings and improve commercial success.
Qualifications
- Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.
- 5+ years of experience in product management, service portfolio management, aftermarket management, or a related commercial/technical role in industrial equipment or packaging machinery.
- Strong understanding of service business models, installed base management, and lifecycle management.
- Experience translating customer needs and market insights into successful products, solutions, or services.
- Strong analytical skills, with the ability to use installed base and market data to drive decisions and identify growth opportunities.
- Experience in cross-functional collaboration with service, sales, R&D, and marketing teams.
- Ability to manage multiple initiatives and stakeholders in an international environment.
- Strong communication and presentation skills in English; German is a plus.
- Willingness to travel for customer visits, market analysis, and internal collaboration.
Additional Information
- Flexible working hours, a fitness subscription, a bicycle plan, and a profit-sharing scheme.
- A great, collegial work atmosphere with enthusiastic and professional colleagues.
- A substantial amount of responsibility and autonomy in your role.
- A wonderful on-site canteen in Weert, located in a recently renovated building.
To ensure the protection of your personal data, we kindly ask you to apply exclusively through our online applicant management system — we're unable to consider applications sent by email or post.
Product Manager Service in Bristol employer: SYNTEGON
At Kliklok, a Syntegon company in Bristol, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. With flexible working hours, a fitness subscription, and a profit-sharing scheme, we ensure our employees enjoy a healthy work-life balance while taking on substantial responsibilities in their roles. Our commitment to professional growth and a supportive atmosphere makes us an attractive choice for those seeking meaningful and rewarding employment in the packaging machinery industry.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager Service in Bristol
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like SYNTEGON!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at SYNTEGON would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at SYNTEGON through your school's career services!
We think you need these skills to ace Product Manager Service in Bristol
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager Service, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager Service position at SYNTEGON. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at SYNTEGON
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
