At a Glance
- Tasks: Drive service sales growth and enhance customer satisfaction through strategic planning and collaboration.
- Company: Join Kliklok, a global leader in packaging machinery with a dynamic team.
- Benefits: Enjoy flexible hours, fitness perks, profit-sharing, and a great work atmosphere.
- Other info: Autonomy in your role and opportunities for professional development.
- Why this job: Make a real impact in the pharmaceutical and food industries while growing your career.
- Qualifications: 5+ years in service sales or technical sales; degree in relevant field required.
The predicted salary is between 63000 - 77000 £ per year.
Company Description: Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. We at Kliklok, a Syntegon company based in Bristol, UK, have been a global leader in secondary packaging machinery for over 50 years, serving industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery.
Job Description: As Head of Service Sales, you will drive profitable growth by maximizing revenue from our installed base. Working closely with the after-sales team, you will focus on high-value customers, developing strategies that increase service sales while enhancing customer satisfaction and loyalty. Your role combines customer insight, strategic planning, and cross-functional collaboration to deliver targeted service offerings across service agreements, spare parts, maintenance, upgrades, and modernizations.
Key Responsibilities:
- Strategic Revenue Generation: Identify high-potential customers, prioritize resources, and execute strategies to increase aftermarket sales.
- Installed Base Optimization: Maintain and analyze data on machines, service history, and customer profiles to target high-value accounts effectively.
- Collaboration & Alignment: Support the after-sales team with insights, tools, and clear priorities to align activities with revenue goals.
- Customer Relationship & Satisfaction: Build and maintain strong relationships with key accounts, coordinating with sales, technical support, and field service to deliver seamless customer experiences.
- Performance Tracking & Reporting: Monitor service sales, installed base health, and customer satisfaction, using insights to refine strategies and maximize revenue.
Qualifications:
- Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.
- 5+ years in service sales, aftermarket management, or technical sales in industrial equipment or packaging machinery.
- Strong knowledge of machines, service requirements, and lifecycle management.
- Ability to analyze customer data, identify opportunities, and drive sales growth.
- Experience working with cross-functional teams, particularly after-sales and service organizations.
- Excellent communication skills in English (German is a plus) and willingness to travel for customer visits and team collaboration.
Additional Information:
- Flexible working hours, a fitness subscription, a bicycle plan, and a profit-sharing scheme.
- A great, collegial work atmosphere with enthusiastic and professional colleagues.
- A substantial amount of responsibility and autonomy in your role.
- A wonderful on-site canteen in Weert, located in a recently renovated building.
To ensure the protection of your personal data, we kindly ask you to apply exclusively through our online applicant management system — we're unable to consider applications sent by email or post.
Head of Service Sales in Bristol employer: SYNTEGON
At Kliklok, a Syntegon company in Bristol, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our employees benefit from flexible working hours, a fitness subscription, and a profit-sharing scheme, all while enjoying a supportive atmosphere with enthusiastic colleagues. With ample opportunities for professional growth and a commitment to employee well-being, we are dedicated to helping our team thrive in their careers.
