Field Service Engineer in Bristol

Syntegon is a global leader in process and packaging technology. With around 6,900 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical and food industries. Let’s contribute together to ensuring that people worldwide are provided with high-quality medications and safely packaged food.

Responsibilities:

• Install, commission, and maintain Syntegon Secondary Packaging equipment, including final mechanical positioning, levelling, running equipment to agreed specifications and ultimately perform site acceptance tests.
• Travel globally (approximately 80% of the time, including both national and international assignments), with flexibility for short‑notice travel and occasional weekend work.
• Carry out routine maintenance and planned servicing according to service agreements and schedules.
• Troubleshoot and resolve electrical, mechanical, and software issues, identifying root causes and liaising with engineering teams when necessary.
• Provide customer training on equipment operation and routine maintenance, managing customer expectations and advising on future Maintenance Programmes.
• Respond to breakdowns and short‑notice call‑outs, working to tight timescales to minimise downtime.
• Produce detailed reports following site visits and submit relevant expenses in a timely manner.
• Support product trials and identify opportunities for machine upgrades and modernisation.
• Maintain up-to-date product knowledge through ongoing training.
• Support the manufacturing facility in Bristol when required.

Qualifications:

• Qualifications in Mechatronics, mechanical or electrical engineering.
• Electrical engineering – a good understanding of both modern and older control systems across a wide range of platforms.
• Ability to work under own initiative and skills.
• Understanding correct methods of mechanical fitting from changing bearings to setting up machinery.
• Adjusting high speed packaging machinery to achieve optimum efficiency.
• Ability to find and identify worn and damaged parts from assembly drawings.
• PLC theory and practice.
• Ability to fault find within our software, Allen Bradley preferred but Beckhoff and Siemens advantageous.
• Commercial awareness.
• Spotting opportunities such as machine upgrades and modernisation and informing the customer before reporting to the salesperson.
• High level of customer service.
• Ability to prioritise work to challenging deadlines.
• Good communication skills.
• Ability to work remotely, often overseas in a variety of locations in different time zones.
• Full driving licence.
• Experience in a previous field service role is desirable.
• Exposure to FMCG manufacturing industry – food and packaging would be an advantage.
• Packaging engineering and technical skills desirable.

Benefits:

• Competitive salary.
• 25 days holiday per year plus bank holidays.
• Pension Scheme with Aviva.
• Yu Life.
• Company Car.
• Life Assurance 7 x annual salary.
• Simply Health Medical Cashback plan.
• Income protection after 2 years’ service.
• Cycle to work Scheme.
• Tech Scheme.
• Everymind at Work.
• An excellent opportunity to gain experience within a global company.

Company Culture:

We are a group of open‑minded and high‑spirited collaborators. We emphasise collaboration and mutual support. We are more than happy to support your wishes of improvement within your area of expertise. Besides that, we offer a fine salary package, lots of benefits, and various fun social activities.