At a Glance
- Tasks: Support customers with modernisation programmes and manage spare parts orders for packaging machines.
- Company: Join Syntegon, a global leader in packaging machinery with a supportive culture.
- Benefits: Competitive salary, flexible working, generous holiday, and wellbeing support.
- Other info: Enjoy a friendly culture with opportunities for personal and professional development.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: 2-3 years in a similar role; mechanics background preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are ready to try something new. Are you? Syntegon Telstar S.R.U is a company belonging to the Syntegon Group, which operates worldwide with 7,300 colleagues at 49 locations in over 20 countries. We at Kliklok, a Syntegon company based in Bristol, UK, have been a global leader in secondary packaging machinery for over 50 years, serving industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery. We design, manufacture, and deliver innovative cartoners, sleevers, and handling equipment worldwide, supported by our trusted global partners and dedicated service. Become part of our team and apply now!
The Aftersales Support Role is customer-facing for modernisation programmes, retrofit upgrades and supply of change parts and spares for packaging machines. You will assess customer enquiries, prepare commercially and technically informed quotations, working closely with aftersales support/technical (also working with the internal design engineers where needed), manage change part orders and Modernisation projects, and keep customers informed throughout delivery and installation.
Key responsibilities:
- Receive, log and prioritise customer enquiries about modernisations, upgrades and spare/change parts via phone, email and CRM.
- Undertake initial assessment of enquiries to determine scope, urgency and whether a site survey or technical input is required.
- Draft clear, accurate quotations including scope of work, parts lists, labour estimates, travel, lead times and commercial terms — liaise with engineering, production and purchasing to validate technical elements and costs.
- Produce and maintain bills of materials (BOMs), part numbers and associated documentation for spare/change parts; ensure version control.
- Assist with scheduling site surveys, installation and commissioning visits with field teams and customers.
- Provide technical advice and product selection for spare parts and retrofit options; recommend cost-effective upgrade paths that meet customer requirements.
- Support remote diagnostics, troubleshooting and ordering of parts to resolve machine downtime quickly; escalate complex issues to engineering teams.
- Place and track parts orders with purchasing and suppliers; monitor lead times and logistics to meet customer expectations.
- Support Service team with remote support and troubleshooting to reduce downtime, escalating complex technical issues to engineering or field service teams.
- Maintain accurate quotation history, order documentation and customer communications.
- Support sales teams and Hubs by capturing aftermarket opportunities through customer feedback and trends.
Qualifications:
- 2-3 years of previous experience in a similar role.
- Educational background in mechanics. Engineering degree is highly appreciated.
- Experience in customer facing roles in technical environments.
Additional Information:
At Syntegon, you’ll have the space to grow and make an impact. You’ll work in an international environment with an informal culture and plenty of opportunities to develop yourself. We believe work should be both rewarding and enjoyable. You’ll be part of an open-minded, supportive team where collaboration, growth, and new ideas are encouraged. Alongside this, we offer a competitive package of benefits to help you thrive both at work and in your personal life:
- Competitive salary with regular reviews
- 25 days’ holiday plus bank holidays to recharge
- Flexible working with annualized hours scheme
- Generous pension scheme with Aviva
- Life assurance of 7 x annual salary for peace of mind
- Simply Health medical cashback plan for everyday healthcare costs
- Income protection after 2 years’ service
- Cycle to Work and Tech schemes to make life easier
- Wellbeing support through Everymind at Work
- A friendly, social culture with regular activities and the chance to grow your career in a global company with a local spirit
Aftersales Support in Bristol employer: SYNTEGON
At Syntegon, based in Bristol, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As an Aftersales Support professional, you will benefit from a competitive salary, flexible working arrangements, and a generous holiday allowance, all while being part of a supportive team that values collaboration and personal growth. Join us to make a meaningful impact in the packaging industry and enjoy a rewarding career with ample opportunities for development.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Support in Bristol
✨Tip Number 1
Get to know the company inside out! Research Syntegon and its products, especially in the packaging machinery sector. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare for technical questions! Brush up on your mechanics and engineering knowledge, as you'll likely face questions related to aftersales support and customer service in technical environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Syntegon.
We think you need these skills to ace Aftersales Support in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Aftersales Support role. Highlight your relevant experience in customer-facing roles and technical environments, as this will show us you understand what we're looking for.
Be Clear and Concise:When drafting your application, keep it straightforward. Use clear language and avoid jargon. We want to see that you can communicate effectively, just like you would with our customers.
Show Your Enthusiasm:Let your passion for the role shine through! Mention why you're excited about working with us at Syntegon and how you can contribute to our team. We love seeing candidates who are genuinely interested in what we do.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that your application gets to the right people quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at SYNTEGON
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to packaging machinery and aftersales support. Understand the common issues customers face and be ready to discuss how you would address them. This shows you're not just familiar with the role but also genuinely interested in solving problems.
✨Practice Your Communication Skills
Since this role is customer-facing, practice articulating your thoughts clearly and concisely. Role-play potential scenarios where you might need to explain technical details to a customer. This will help you feel more confident during the interview and demonstrate your ability to communicate effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company culture, team dynamics, and specific challenges the Aftersales Support team faces. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
✨Showcase Your Experience
Be ready to share specific examples from your previous roles that highlight your experience in customer-facing positions and technical environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to understand your contributions and impact.
