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For Companies At a Glance
- Tasks: Drive service relationships and promote our innovative service portfolio in the food industry.
- Company: Join a global leader in packaging solutions with a focus on sustainability.
- Benefits: Enjoy great perks, a bonus scheme, and clear career progression.
- Other info: Travel opportunities and significant responsibility in a collaborative culture.
- Why this job: Make a real impact while working in a dynamic, supportive environment.
- Qualifications: Proven service sales experience and a degree in Engineering or Business.
The predicted salary is between 50000 - 60000 £ per year.
Company Description
Together with 6,900 colleagues worldwide, we are the strategic lifecycle partner for the pharmaceutical, biotech, and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favourite chocolate and snacks are also sustainably packaged with our help. Syntegon Technology Ltd., based in Derby, UK, is part of the Syntegon Group. In Derby we manage all service activities in the UK and Ireland for both the food and pharmaceutical customers.
Job Description
Are you a commercially driven sales professional with technical insight and a talent for turning customers into long-term partners? Join Syntegon Group as our After Sales Service Manager Food Service (UK) and own the service relationship in your territory. You’ll drive revenue, promote our Service Portfolio, and deliver measurable value to food industry customers.
Key responsibilities
- As the trusted Service representative in your territory, you will develop and execute a territory coverage plan to proactively identify, pursue and close service opportunities.
- Promote and sell the Syntegon Service Portfolio by understanding customers’ business challenges and desired outcomes.
- Lead data-driven commercial conversations and present tailored service solutions.
- Maintain accurate opportunity records, clear action plans and reliable monthly/quarterly/yearly forecasts in the CRM system.
- Achieve personal sales targets and expand key and regional strategic accounts.
- Collaborate with Customer Service (CCS), Technical Customer Sales (TCS), Field Service Engineers and New Equipment Sales to ensure seamless customer coverage.
- Spend over 60% of your time in direct customer engagement, lead negotiations and perform win/loss reviews on key deals.
Qualifications
What you’ll bring
- To succeed in this role you’ll combine technical understanding with commercial drive and proven service sales experience.
- Degree in Engineering/Technical or Business, or equivalent experience.
- At least 5 years’ experience in service sales management within capital equipment or service operations; packaging industry experience is a strong plus.
- Practical experience with SAP and CRM systems.
- Commercial drive, entrepreneurial mindset and a proactive, results-oriented approach.
- Strong communication, objection-handling and negotiation skills.
- Clear understanding of maintenance strategies and operational efficiencies.
- Excellent time management, prioritisation skills and ability to perform under pressure.
- Assertive relationship-builder who can develop customers into strategic partners.
- Located in the UK.
- Willingness to travel approximately 70% of the time.
Additional Information
Why Syntegon
When you join Syntegon you’ll be part of a stable, international organisation that values performance and growth. We also offer:
- Great benefits and a bonus scheme.
- Work for a financially stable, global company in fast-growing industries (Packaging, Food & Pharma).
- International exposure and clear career progression where your performance truly matters.
- A supportive, professional team and a collaborative working culture.
- Significant responsibility, autonomy and a highly rewarding role that makes an impact.
After Sales Service Manager employer: SYNTEGON
Contact Detail:
SYNTEGON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Service Manager
✨Tip Number 1
Get to know the company inside out! Research Syntegon's values, recent projects, and their impact on the food and pharmaceutical industries. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to service sales and customer engagement. Think about how you can demonstrate your technical insight and commercial drive through real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Syntegon and ready to take on the challenge of being an After Sales Service Manager.
We think you need these skills to ace After Sales Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the After Sales Service Manager role. Highlight your experience in service sales management and any relevant technical skills. We want to see how you can turn customers into long-term partners!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Syntegon. Share specific examples of how you've driven revenue and built strong customer relationships in the past.
Showcase Your Technical Insight: Since this role requires a blend of commercial drive and technical understanding, make sure to highlight any relevant qualifications or experiences. We love seeing candidates who can bridge the gap between sales and technical solutions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Syntegon!
How to prepare for a job interview at SYNTEGON
✨Know Your Stuff
Make sure you understand the technical aspects of the service portfolio you'll be promoting. Brush up on your knowledge of the packaging industry and how Syntegon's solutions help customers achieve their goals. This will not only boost your confidence but also impress the interviewers with your expertise.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've turned customers into long-term partners in previous roles. Highlight your commercial drive and any successful strategies you've implemented in service sales management. Use data-driven results to back up your claims, as this aligns perfectly with the role's focus on measurable value.
✨Be a Relationship Builder
Demonstrate your ability to build strong relationships by sharing stories of how you've collaborated with different teams, like Customer Service and Field Service Engineers. Emphasise your negotiation skills and how you've handled objections in the past, as these are crucial for the After Sales Service Manager position.
✨Plan Your Territory Coverage
Think about how you would develop and execute a territory coverage plan. Be ready to discuss your approach to identifying and pursuing service opportunities. Showing that you have a proactive mindset and can create clear action plans will resonate well with the interviewers, as they’re looking for someone who can drive revenue effectively.