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- Tasks: Provide expert customer service and technical support for cutting-edge aseptic technologies.
- Company: Join Syntegon Telstar, a leader in pharmaceutical technology solutions.
- Benefits: Competitive pay, comprehensive training, and opportunities for international travel.
- Why this job: Make a real impact in the life sciences industry while developing your engineering skills.
- Qualifications: HNC in Engineering and 5+ years in customer service or commissioning roles.
- Other info: Dynamic team environment with opportunities for career growth and global exposure.
The predicted salary is between 36000 - 60000 £ per year.
At Syntegon Telstar UK Ltd., we represent the Syntegon Telstar range of aseptic and containment technologies and provide expert customer service, engineering, and technical support across the UK, Ireland, and Scandinavia. With decades of experience in isolator technology, our multidisciplinary team delivers world-class after-sales solutions, upgrades, and lifecycle support for the pharmaceutical and life sciences industries.
As a Customer Support Engineer (Customer Service), you will play a key role in servicing, upgrading, and commissioning equipment as part of Syntegon Telstar technologies. You'll work within a flexible, multi-skilled team to develop new and maintain existing After Sales customer records and relationships using company procedures and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction. This hands-on position combines customer support, field service and commissioning both in the UK and internationally.
Key Responsibilities:- Visit clients' premises to carry out on site service work and upgrade works.
- Perform site-based calibrations and maintenance and record the results in service documentation.
- As UK and overseas travel is part of this role, an understanding and flexibility is required for certain activities to manage our clients' expectations.
- Ability to recognise the need for performance adjustments and recommendations and record the results.
- Complete validation documents and reports in accordance with client and cGMP standards.
- Periodically visit clients' premises for technical site support regarding requirements/quotations requests.
- Communicate verbally and in writing with existing and prospective customers to develop close working relationships to assist in the growth of the after sales business.
- HNC Electrical or Mechanical Engineering or suitable equivalent
- 5+ years' experience in a customer service / commissioning role in Engineering sector
- Experience in Technical Operation of Containment and Air Handling Equipment
- Instrument settings, calibration techniques
- Filter analysis, Airflow measurements, Pressure testing
- Follow established processes/systems and recommend improvements as appropriate
- Good communication skills and ability to work directly with customers
- Full UK driving license & Passport Required
- Experience with isolator or barrier systems in Pharma industry
- Background in pharmaceutical or regulated industries (GAMP, GMP, FDA)
- Technical knowledge of Freeze-Drying Systems
- Analysis and Reporting
- Be part of a global leader in aseptic and containment technology
- Work in a highly skilled, multidisciplinary engineering & service team
- Opportunities for international travel and technical growth
- Competitive compensation and comprehensive training
Field Service Engineer – Customer Service in Leeds employer: Syntegon Telstar
Contact Detail:
Syntegon Telstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – Customer Service in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and pharmaceutical sectors. Attend industry events or webinars to meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and technical operations. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience with containment and air handling equipment.
✨Tip Number 3
Showcase your hands-on experience! When you get the chance to interview, be ready to share specific examples of how you've tackled challenges in previous roles. Highlight your ability to adapt and provide excellent customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board!
We think you need these skills to ace Field Service Engineer – Customer Service in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in customer service and engineering, especially any relevant work with containment and air handling equipment. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, don’t just list your qualifications; tell us about your hands-on experience. Share specific examples of how you've serviced or upgraded equipment in the past. This will help us understand your practical skills and how you can contribute to our team.
Communicate Clearly: Since this role involves a lot of communication with clients, make sure your written application is clear and professional. Use straightforward language and avoid jargon unless it’s relevant. We appreciate good communication skills right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the necessary updates. Plus, it shows you're keen on joining our team at Syntegon Telstar!
How to prepare for a job interview at Syntegon Telstar
✨Know Your Tech
Make sure you brush up on your knowledge of containment and air handling equipment. Be ready to discuss your experience with technical operations and calibration techniques, as this will show that you’re not just familiar with the theory but can apply it in real-world scenarios.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, think of specific examples where you've gone above and beyond for a client. Prepare to share stories that highlight your communication skills and ability to build strong relationships, as these are key to optimising service quality.
✨Flexibility is Key
Be prepared to discuss your willingness to travel and adapt to different situations. Highlight any past experiences where you had to adjust your plans or approach to meet client expectations, as this will demonstrate your flexibility and commitment to customer satisfaction.
✨Understand Compliance Standards
Familiarise yourself with cGMP standards and any relevant regulations in the pharmaceutical industry. Being able to talk about how you’ve adhered to these standards in previous roles will show that you understand the importance of compliance in this field.