At a Glance
- Tasks: Drive service sales growth and enhance customer satisfaction through strategic planning.
- Company: Join Kliklok, a global leader in packaging machinery with a collaborative culture.
- Benefits: Flexible hours, fitness subscription, profit-sharing, and a great work atmosphere.
- Other info: Enjoy autonomy and responsibility in a dynamic, supportive environment.
- Why this job: Make a real impact in the pharmaceutical and food industries while growing your career.
- Qualifications: 5+ years in service sales and a degree in engineering or business.
The predicted salary is between 63000 - 77000 £ per year.
Company Description: Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. We at Kliklok, a Syntegon company based in Bristol, UK, have been a global leader in secondary packaging machinery for over 50 years, serving industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery.
Job Description: As Head of Service Sales, you will drive profitable growth by maximizing revenue from our installed base. Working closely with the after-sales team, you will focus on high-value customers, developing strategies that increase service sales while enhancing customer satisfaction and loyalty. Your role combines customer insight, strategic planning, and cross-functional collaboration to deliver targeted service offerings across service agreements, spare parts, maintenance, upgrades, and modernizations.
Key Responsibilities:
- Strategic Revenue Generation: Identify high-potential customers, prioritize resources, and execute strategies to increase aftermarket sales.
- Installed Base Optimization: Maintain and analyze data on machines, service history, and customer profiles to target high-value accounts effectively.
- Collaboration & Alignment: Support the after-sales team with insights, tools, and clear priorities to align activities with revenue goals.
- Customer Relationship & Satisfaction: Build and maintain strong relationships with key accounts, coordinating with sales, technical support, and field service to deliver seamless customer experiences.
- Performance Tracking & Reporting: Monitor service sales, installed base health, and customer satisfaction, using insights to refine strategies and maximize revenue.
Qualifications: We are seeking a results-oriented professional with technical expertise, analytical skills, and a track record in service sales or aftermarket management. You bring:
- Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.
- 5+ years in service sales, aftermarket management, or technical sales in industrial equipment or packaging machinery.
- Strong knowledge of machines, service requirements, and lifecycle management.
- Ability to analyze customer data, identify opportunities, and drive sales growth.
- Experience working with cross-functional teams, particularly after-sales and service organizations.
- Excellent communication skills in English (German is a plus) and willingness to travel for customer visits and team collaboration.
Additional Information: Flexible working hours, a fitness subscription, a bicycle plan, and a profit-sharing scheme. A great, collegial work atmosphere with enthusiastic and professional colleagues. A substantial amount of responsibility and autonomy in your role. A wonderful on-site canteen in Weert, located in a recently renovated building.
To ensure the protection of your personal data, we kindly ask you to apply exclusively through our online applicant management system — we're unable to consider applications sent by email or post.
Summary: Type: Full-time, Function: Project Management, Experience level: Mid-Senior Level, Industry: Mechanical Or Industrial Engineering.
Head of Service Sales in Bristol employer: Syntegon Technology
At Kliklok, a Syntegon company in Bristol, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. With a commitment to employee growth, we offer competitive salaries, flexible working arrangements, and a supportive environment where creativity is encouraged. Join us to be part of a global leader in secondary packaging machinery, where your contributions will make a meaningful impact in the pharmaceutical and food industries.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Sales in Bristol
✨Get Your Hands Dirty at Engineering Events
Join local engineering meetups or industry conferences related to mechanical engineering. Whether it's a workshop or a career fair, these events are goldmines for networking and getting a foot in the door. Plus, you can showcase your passion and enthusiasm directly to potential employers like Syntegon Technology.
✨Connect with Professors & Peers
Tap into your university’s resources—professors often have connections in the industry. Don’t be shy to ask about potential openings or recommendations. Your classmates might also know of companies hiring. Often, it’s who you know that gets you in front of the right people!
✨Highlight Your Projects and Practical Experience
When you land those interviews, make sure to talk about your hands-on projects or internships. Whether it's a design project or hands-on experience with CAD software, specific examples will make you stand out. Companies like Syntegon Technology love to hear about practical applications of your skills.
✨Apply Directly on Company Websites
Check out the careers page of Syntegon Technology and apply directly through there. It shows initiative and interest in their specific values. Plus, you'll often find openings that aren't advertised on job boards, giving you a better chance to land that full-time gig!
We think you need these skills to ace Head of Service Sales in Bristol
Some tips for your application 🫡
Show Off Your Technical Expertise:In mechanical engineering, it’s vital to highlight your technical skills and projects. Make sure to include relevant software proficiency (like CAD tools) in your CV. If you've worked on specific engineering projects, detail your key contributions — we want to see how you’ve applied your skills in a practical setting!
Focus on Problem-Solving Examples:Employers in mechanical engineering love to see how you handle challenges. Use your cover letter to share specific instances where you’ve solved a complex problem or improved a design. This will show us you're not just knowledgeable but also capable of applying that knowledge effectively.
Highlight Relevant Certifications:Include any relevant certifications or training that can set you apart from the competition. Whether it's coursework from your degree, a recognised certification, or extra training in new technologies, we love to see candidates who continuously improve their skill set. This tells us you're serious about your career in engineering!
Tailor Your CV for the Role:Don’t forget to customise your CV for Syntegon Technology and the Head of Service Sales role specifically. Pull examples from your experience that align with the job description — it shows us you've done your research and are genuinely interested in becoming part of the team. We recommend applying through our website to ensure your application gets to the right people!
How to prepare for a job interview at Syntegon Technology
✨Brush Up on Your CAD Skills
Since mechanical engineering often involves design processes, be ready to showcase your proficiency in CAD software like SolidWorks or AutoCAD. Bring along a digital portfolio or even some sketches that demonstrate your design capabilities — it’s a great way to show what you can bring to the table at Syntegon Technology.
✨Prepare for Technical Questions
Expect technical questions that test your understanding of engineering principles and problem-solving skills. You might get hypothetical scenarios where you need to design a component or troubleshoot a mechanical system. Practising these types of questions will give you the confidence to tackle whatever comes your way!
✨Show Your Team Spirit
As a full-time mechanical engineer, collaboration is key! Be ready to share examples of past team projects or any experiences where you contributed to solving a complex problem with others. Demonstrating your ability to work in a team will resonate well with the interviewers at Syntegon Technology.
✨Discuss Your Future Goals
Since this is a full-time position, your long-term vision is important. Be open about your career aspirations, whether it’s mastering a specific tool or leading projects. This shows that you're committed not just to learning but also to growing with Syntegon Technology, making you a more appealing candidate.
