At a Glance
- Tasks: Support customers with modernisation programmes and manage spare parts orders for packaging machines.
- Company: Join a global leader in secondary packaging machinery with a collaborative culture.
- Benefits: Competitive salary, flexible working, generous holiday, and wellbeing support.
- Other info: Enjoy a friendly culture with opportunities for personal and professional development.
- Why this job: Make a real impact in the pharmaceutical and food industries while growing your career.
- Qualifications: 2-3 years in a similar role; mechanics background preferred.
The predicted salary is between 36000 - 44000 £ per year.
Company Description
Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favourite chocolate and snacks quickly and with high precision.
We at Kliklok, a Syntegon company based in Bristol, UK, have been a global leader in secondary packaging machinery for over 50 years, serving industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery. We design, manufacture, and deliver innovative cartoners, sleevers, and handling equipment worldwide, supported by our trusted global partners and dedicated service.
Become part of our team and apply now!
Job Description
The Aftersales Support Role is customer-facing for modernisation programmes, retrofit upgrades and supply of change parts and spares for packaging machines. You will assess customer enquiries, prepare commercially and technically informed quotations, working closely with aftersales support/technical (also working with the internal design engineers where needed), manage change part orders and Modernisation projects, and keep customers informed throughout delivery and installation.
Key responsibilities
- Receive, log and prioritise customer enquiries about modernisations, upgrades and spare/change parts via phone, email and CRM.
- Undertake initial assessment of enquiries to determine scope, urgency and whether a site survey or technical input is required.
- Draft clear, accurate quotations including scope of work, parts lists, labour estimates, travel, lead times and commercial terms — liaise with engineering, production and purchasing to validate technical elements and costs.
- Produce and maintain bills of materials (BOMs), part numbers and associated documentation for spare/change parts; ensure version control.
- Assist with scheduling site surveys, installation and commissioning visits with field teams and customers.
- Provide technical advice and product selection for spare parts and retrofit options; recommend cost-effective upgrade paths that meet customer requirements.
- Support remote diagnostics, troubleshooting and ordering of parts to resolve machine downtime quickly; escalate complex issues to engineering teams.
- Place and track parts orders with purchasing and suppliers; monitor lead times and logistics to meet customer expectations.
- Support Service team with remote support and troubleshooting to reduce downtime, escalating complex technical issues to engineering or field service teams.
- Maintain accurate quotation history, order documentation and customer communications.
- Support sales teams and Hubs by capturing aftermarket opportunities through customer feedback and trends.
Qualifications
- 2-3 years of previous experience in a similar role.
- Educational background in mechanics. Engineering degree is highly appreciated.
- Experience in customer facing roles in technical environments.
Additional Information
What we offer; At Syntegon, you’ll have the space to grow and make an impact. You’ll work in an international environment with an informal culture and plenty of opportunities to develop yourself. We believe work should be both rewarding and enjoyable. You’ll be part of an open-minded, supportive team where collaboration, growth, and new ideas are encouraged. Alongside this, we offer a competitive package of benefits to help you thrive both at work and in your personal life:
- Competitive salary with regular reviews
- 25 days’ holiday plus bank holidays to recharge
- Flexible working with annualised hours scheme
- Generous pension scheme with Aviva
- Life assurance of 7 x annual salary for peace of mind
- Simply Health medical cashback plan for everyday healthcare costs
- Income protection after 2 years’ service
- Cycle to Work and Tech schemes to make life easier
- Wellbeing support through Everymind at Work
- A friendly, social culture with regular activities and the chance to grow your career in a global company with a local spirit
Summary
- Type: Full-time
- Function: Engineering
- Experience level: Mid-Senior Level
- Industry: Mechanical Or Industrial Engineering
Aftersales Support in Bristol employer: Syntegon Technology
At Kliklok, a Syntegon company in Bristol, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. With a commitment to employee growth, we offer ample opportunities for professional development alongside a competitive benefits package, including flexible working hours and a generous pension scheme. Join our supportive team where your contributions are valued, and you can make a meaningful impact in the pharmaceutical and food industries.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Support in Bristol
✨Get Your Hands Dirty at Engineering Events
Join local engineering meetups or industry conferences related to mechanical engineering. Whether it's a workshop or a career fair, these events are goldmines for networking and getting a foot in the door. Plus, you can showcase your passion and enthusiasm directly to potential employers like Syntegon Technology.
✨Connect with Professors & Peers
Tap into your university’s resources—professors often have connections in the industry. Don’t be shy to ask about potential openings or recommendations. Your classmates might also know of companies hiring. Often, it’s who you know that gets you in front of the right people!
✨Highlight Your Projects and Practical Experience
When you land those interviews, make sure to talk about your hands-on projects or internships. Whether it's a design project or hands-on experience with CAD software, specific examples will make you stand out. Companies like Syntegon Technology love to hear about practical applications of your skills.
✨Apply Directly on Company Websites
Check out the careers page of Syntegon Technology and apply directly through there. It shows initiative and interest in their specific values. Plus, you'll often find openings that aren't advertised on job boards, giving you a better chance to land that full-time gig!
We think you need these skills to ace Aftersales Support in Bristol
Some tips for your application 🫡
Show Off Your Technical Expertise:In mechanical engineering, it’s vital to highlight your technical skills and projects. Make sure to include relevant software proficiency (like CAD tools) in your CV. If you've worked on specific engineering projects, detail your key contributions — we want to see how you’ve applied your skills in a practical setting!
Focus on Problem-Solving Examples:Employers in mechanical engineering love to see how you handle challenges. Use your cover letter to share specific instances where you’ve solved a complex problem or improved a design. This will show us you're not just knowledgeable but also capable of applying that knowledge effectively.
Highlight Relevant Certifications:Include any relevant certifications or training that can set you apart from the competition. Whether it's coursework from your degree, a recognised certification, or extra training in new technologies, we love to see candidates who continuously improve their skill set. This tells us you're serious about your career in engineering!
Tailor Your CV for the Role:Don’t forget to customise your CV for Syntegon Technology and the Aftersales Support role specifically. Pull examples from your experience that align with the job description — it shows us you've done your research and are genuinely interested in becoming part of the team. We recommend applying through our website to ensure your application gets to the right people!
How to prepare for a job interview at Syntegon Technology
✨Brush Up on Your CAD Skills
Since mechanical engineering often involves design processes, be ready to showcase your proficiency in CAD software like SolidWorks or AutoCAD. Bring along a digital portfolio or even some sketches that demonstrate your design capabilities — it’s a great way to show what you can bring to the table at Syntegon Technology.
✨Prepare for Technical Questions
Expect technical questions that test your understanding of engineering principles and problem-solving skills. You might get hypothetical scenarios where you need to design a component or troubleshoot a mechanical system. Practising these types of questions will give you the confidence to tackle whatever comes your way!
✨Show Your Team Spirit
As a full-time mechanical engineer, collaboration is key! Be ready to share examples of past team projects or any experiences where you contributed to solving a complex problem with others. Demonstrating your ability to work in a team will resonate well with the interviewers at Syntegon Technology.
✨Discuss Your Future Goals
Since this is a full-time position, your long-term vision is important. Be open about your career aspirations, whether it’s mastering a specific tool or leading projects. This shows that you're committed not just to learning but also to growing with Syntegon Technology, making you a more appealing candidate.
