At a Glance
- Tasks: Drive after-sales opportunities and build lasting customer relationships in the packaging industry.
- Company: Join a global leader in innovative solutions for pharmaceuticals and food industries.
- Benefits: Enjoy competitive salary, 25 days holiday, health cashback plan, and a supportive team culture.
- Other info: Collaborative environment that encourages growth and new ideas.
- Why this job: Make a real impact by helping customers achieve their goals with cutting-edge technology.
- Qualifications: 5+ years in after-sales service management with a proven sales track record.
The predicted salary is between 39600 - 48400 £ per year.
We are ready to try something new. Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and efficient solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favourite chocolate and snacks quickly and with high precision.
Syntegon Technology Ltd., based in Derby, UK, is part of the Syntegon Group. In Derby we manage all service activities in the UK and Ireland for both the food and pharmaceutical customers.
Proactively identify and develop new after-sales opportunities within existing and target accounts, taking a hunter mentality to uncover customer needs, create demand and generate incremental service and modernization business.
- Build and maintain trusted, long-term relationships with customers at all organizational levels, from operational contacts to senior decision-makers, acting as a credible and persistent partner throughout the sales cycle.
- Take ownership of opportunities from initial prospecting through negotiation and contract closure, using a consultative and tenacious approach to overcome objections and turn customer needs into tangible sales opportunities.
- Prepare offers in SAP and follow-up quotations to secure orders.
- Maintain accurate opportunity records, clear action plans and reliable monthly/quarterly/yearly forecasts in the CRM system.
- Negotiate service contract terms and ensure closure of contract.
- Spend over 60% of your time in direct customer engagement in the field.
Qualifications:
- At least 5 years’ experience in after sales service management.
- Experience in the packaging industry, or from similar capital equipment manufacturers.
- Demonstrable track record of proactively winning new service business, expanding existing customer accounts and achieving measurable sales growth.
- Self-motivated and resilient sales professional who actively seeks opportunities rather than waiting for inbound enquiries, and who consistently follows through until business is secured.
We believe work should be both rewarding and enjoyable. You’ll be part of an open-minded, supportive team where collaboration, growth, and new ideas are encouraged. Alongside this, we offer a competitive package of benefits to help you thrive both at work and in your personal life:
- Competitive salary
- 25 days holiday per year + public holidays increasing to 28 after 5 years’ service
- Christmas shutdown period
- Simply Health Medical Cashback plan
- Pension Scheme with Aviva; ER contribution 4%, EE contribution 5% (min)
- Life Assurance benefit of 7 x annual salary (Provided by Yu-Life)
- Cycle to work/Tech Scheme (once passed probation)
- Discretionary company bonus scheme linked to company performance
To ensure the protection of your personal data, we kindly ask you to apply exclusively through our online applicant management system — we're unable to consider applications sent by email or post.
After Sales Service Manager employer: Syntegon Technology
At Kliklok, a Syntegon company in Bristol, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. With a commitment to employee growth, we offer competitive salaries, flexible working arrangements, and a supportive environment where creativity is encouraged. Join us to be part of a global leader in secondary packaging machinery, where your contributions will make a meaningful impact in the pharmaceutical and food industries.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Service Manager
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Syntegon Technology, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace After Sales Service Manager
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Syntegon Technology specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Syntegon Technology
✨Know Your Manufacturing Processes
Before you walk into the interview with Syntegon Technology, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Syntegon Technology value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
