At a Glance
- Tasks: Provide expert customer service and technical support for cutting-edge aseptic technologies.
- Company: Join Syntegon Telstar, a global leader in pharmaceutical technology.
- Benefits: Competitive pay, comprehensive training, and opportunities for international travel.
- Other info: Dynamic team environment with opportunities for career growth and skill enhancement.
- Why this job: Make a real impact in the life sciences industry while developing your engineering skills.
- Qualifications: HNC in Engineering and 5+ years in customer service or commissioning roles.
The predicted salary is between 36000 - 60000 € per year.
At Syntegon Telstar UK Ltd., we represent the SyntegonTelstar range of aseptic and containment technologies and provide expert customer service, engineering, and technical support across the UK, Ireland, and Scandinavia. With decades of experience in isolator technology, our multidisciplinary team delivers world‑class after‑sales solutions, upgrades, and lifecycle support for the pharmaceutical and life sciences industries.
Your duties
As a Customer Support Engineer (Customer Service), you will play a key role in servicing, upgrading, and commissioning equipment as part of Syntegon Telstar technologies. You’ll work within a flexible, multi‑skilled team to develop new and maintain existing After Sales customer records and relationships using company procedures and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction. This hands‑on position combines customer support, field service and commissioning both in the UK and internationally.
Key Responsibilities
- Visit clients’ premises to carry out on‑site service work and upgrade works.
- Perform site‑based calibrations and maintenance and record the results in service documentation.
- As UK and overseas travel is part of this role, an understanding and flexibility is required for the certain activities to manage our clients’ expectations.
- Ability to recognise the need for performance adjustments and recommendations and record the results.
- Complete validation documents and reports in accordance with client and cGMP standards.
- Periodically visit clients’ premises for technical site support regarding requirements/quotations requests.
- Communicate verbally and in writing with existing and prospective customers to develop close working relationships to assist in the growth of the after sales business.
Your profile
Essential Qualifications
- HNC Electrical or Mechanical Engineering or suitable equivalent
- 5+ years’ experience in a customer service / commissioning role in Engineering sector
- Experience in Technical Operation of Containment and Air Handling Equipment
Competencies:
- Instrument settings, calibration techniques
- Filter analysis, Airflow measurements, Pressure testing
- Follow established processes/systems and recommends improvements as appropriate
- Good communication skills and ability to work directly with customers
- Full UK driving licence & Passport Required
Desirable Qualifications
- Experience with isolator or barrier systems in Pharma industry
- Background in pharmaceutical or regulated industries (GAMP, GMP, FDA)
- Technical knowledge of Freeze‑Drying Systems
More information
Why Join Us?
- Be part of a global leader in aseptic and containment technology
- Work in a highly skilled, multidisciplinary engineering & service team
- Opportunities for international travel and technical growth
- Competitive compensation and comprehensive training
Field Service Engineer – Customer Service in Leeds employer: Syntegon Technology GmbH
At Syntegon Telstar UK Ltd., we pride ourselves on being a leading employer in the field of aseptic and containment technologies, offering our Field Service Engineers a dynamic work environment that fosters professional growth and collaboration. Our commitment to employee development is matched by our competitive compensation packages and comprehensive training programmes, ensuring that you are well-equipped to excel in your role while enjoying opportunities for international travel and engagement with a highly skilled team. Join us to be part of a company that values innovation, quality service, and customer satisfaction in the pharmaceutical and life sciences industries.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Customer Service in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and pharmaceutical sectors. Attend industry events or webinars to meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and technical operations. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience with containment and air handling equipment.
✨Tip Number 3
Showcase your hands-on experience! When you get the chance to interview, be ready to share specific examples of how you've tackled challenges in previous roles. Highlight your ability to perform calibrations and maintenance, as well as your communication skills with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you on board!
We think you need these skills to ace Field Service Engineer – Customer Service in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and engineering. We want to see how your skills match the role, so don’t be shy about showcasing your relevant qualifications and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills:Since this role involves technical operations, make sure to mention any specific experience you have with containment and air handling equipment. We’re looking for those who can hit the ground running, so highlight your hands-on experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Syntegon Technology GmbH
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around containment and air handling equipment. Be ready to discuss your experience with calibration techniques and performance adjustments, as these are crucial for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples of how you've built relationships and handled customer queries in the past. Highlight your communication skills and any specific instances where you went above and beyond for a customer.
✨Be Ready for Travel Talk
As travel is part of the job, be prepared to discuss your flexibility and willingness to visit clients both in the UK and internationally. Share any previous experiences that demonstrate your adaptability in different environments.
✨Understand the Industry Standards
Familiarise yourself with cGMP standards and any relevant regulations in the pharmaceutical industry. Being able to speak knowledgeably about compliance will show that you understand the importance of quality in this field.
