Field Service Engineer

Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. We ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We help package various products quickly and with high precision.

We at Kliklok, a Syntegon company based in Bristol, UK, have been a global leader in secondary packaging machinery for over 50 years, serving industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery. We design, manufacture, and deliver innovative cartoners, sleevers, and handling equipment worldwide, supported by our trusted global partners and dedicated service.

What you can expect:

A new opportunity has arisen at Syntegon for a dual skilled Field Service Engineer for the food packaging division, specialising in Secondary Packaging.

Key Responsibilities:

• Install, commission, and maintain Syntegon Secondary Packaging equipment, including final mechanical positioning, levelling, running equipment to agreed specifications and ultimately perform site acceptance tests.
• Travel globally (approximately 80% of the time, including both national and international assignments), with flexibility for short-notice travel and occasional weekend work.
• Carry out routine maintenance and planned servicing according to service agreements and schedules.
• Troubleshoot and resolve electrical, mechanical, and software issues, identifying root causes and liaising with engineering teams when necessary.
• Provide customer training on equipment operation and routine maintenance, managing customer expectations and advising on future Maintenance Programmes.
• Respond to breakdowns and short-notice call-outs, working to tight timescales to minimise downtime.
• Produce detailed reports following site visits and submit relevant expenses in a timely manner.
• Support product trials and identify opportunities for machine upgrades and modernisation.
• Maintain up-to-date product knowledge through ongoing training.
• Support the manufacturing facility in Bristol when required.

What you'll bring:

Knowledge and Skills:

• Qualifications in Mechatronics, mechanical or electrical engineering.
• Electrical engineering – a good understanding of both modern and older control systems across a wide range of platforms.
• Ability to work under own initiative.
• Understanding correct methods of mechanical fitting from changing bearings to setting up machinery.
• Adjusting high speed packaging machinery to achieve optimum efficiency.
• Ability to find and identify worn and damaged parts from assembly drawings.
• PLC theory and practice.
• Ability to fault find within our software, Allen Bradley preferred but Beckhoff and Siemens advantageous.
• Commercial awareness and ability to spot opportunities such as machine upgrades and modernization.
• An understanding of high level of customer service.
• Ability to prioritise work to challenging deadlines.
• Good communication skills.
• Ability to work remotely, often overseas in a variety of locations in different time zones.
• Full driving license.
• Experience in a previous field service role is desirable.
• Exposure to FMCG manufacturing industry – food and packaging would be an advantage.
• Packaging engineering and technical skills desirable.

Additional Information:

At Syntegon, you’ll have the space to grow and make an impact. You’ll work in an international environment with an informal culture and plenty of opportunities to develop yourself. We believe work should be both rewarding and enjoyable. You’ll be part of an open-minded, supportive team where collaboration, growth, and new ideas are encouraged.

Alongside this, we offer a competitive package of benefits to help you thrive both at work and in your personal life:

• Competitive salary with regular reviews.
• 25 days’ holiday plus bank holidays to recharge.
• Flexible working with annualised hours scheme.
• Generous pension scheme with Aviva.
• Life assurance of 7 x annual salary for peace of mind.
• Simply Health medical cashback plan for everyday healthcare costs.
• Income protection after 2 years’ service.
• Cycle to Work and Tech schemes to make life easier.
• Wellbeing support through Everymind at Work.
• A friendly, social culture with regular activities and the chance to grow your career in a global company with a local spirit.