At a Glance
- Tasks: Drive after-sales service sales and system modernisation across the UK and Ireland.
- Company: Join a stable, international company in fast-growing sectors like Packaging, Food & Pharma.
- Benefits: Enjoy significant responsibility, autonomy, and a supportive team environment.
- Other info: Opportunities for professional development within a global context.
- Why this job: Make a visible impact while working with innovative technologies in a collaborative culture.
- Qualifications: 5+ years in after-sales service, experience with SAP/CRM, and strong negotiation skills.
The predicted salary is between 50000 - 65000 € per year.
Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations.
Your responsibilities & tasks:
- This role is focused on driving after-sales service sales and system modernization across the UK and Ireland, combining commercial ambition with technical understanding.
- You will spend the majority of your time in direct customer engagement, managing offers and orders in SAP and keeping accurate opportunity and forecast records in the CRM.
- Promote and sell after sales service solutions and system modernization to meet sales targets by understanding customers’ business challenges, in the UK and Ireland.
- Prepare offers in SAP and follow-up quotations to secure orders.
- Maintain accurate opportunity records, clear action plans and reliable monthly/quarterly/yearly forecasts in the CRM system.
- Negotiate service contract terms and ensure closure of contracts.
- Use CRM tools to enhance sales, achieve maximum lead conversion, and follow up.
- Spend over 60% of your time in direct customer engagement in the field.
Your profile and qualifications:
- We are looking for a candidate who combines at least five years of after-sales service experience in the UK with practical SAP and CRM skills, industry relevance and strong commercial and negotiation abilities.
- A background in the packaging industry (or similar capital equipment sectors), understanding of maintenance strategies and demonstrable service sales impact will make your application stand out.
- Must-Haves:
- At least 5 years’ experience in after sales service management.
- Experience in the packaging industry, or from similar capital equipment manufacturers.
- Your service experience must have been acquired in the UK.
- Practical experience with SAP and CRM systems.
- Degree in Engineering/Technical or Business, or equivalent experience.
- Clear understanding of maintenance strategies and operational efficiencies.
- Strong communication, objection-handling and negotiation skills.
Why join Syntegon:
- Join a financially stable, international company active in fast-growing sectors (Packaging, Food & Pharma) where you’ll get significant responsibility and autonomy to make a visible impact.
- The organization offers a supportive, professional team environment and clear opportunities for development within a global context.
- You’ll be part of a stable, international organization that values performance and growth.
- Work for a financially stable, global company in fast-growing industries (Packaging, Food & Pharma).
- Enjoy a supportive, professional team and a collaborative working culture.
- Significant responsibility, autonomy and a highly rewarding role that makes an impact.
After Sales Service Manager employer: Syntegon Technology GmbH
At Syntegon, we pride ourselves on being a financially stable and innovative employer in the fast-growing packaging, food, and pharmaceutical sectors. Our collaborative work culture fosters professional development and offers significant autonomy, allowing you to make a tangible impact while working alongside a supportive team of over 7,300 colleagues across 49 locations worldwide. Join us to leverage your expertise in after-sales service management and contribute to meaningful projects that enhance operational efficiencies and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Service Manager
✨Tip Number 1
Get to know the company inside out! Research Syntegon's recent projects and achievements in the packaging, food, and pharma sectors. This will help you tailor your conversations and show that you're genuinely interested in their mission.
✨Tip Number 2
When you're networking or interviewing, don't just talk about your experience—bring it to life with specific examples. Share quantifiable results from your past roles, like how you improved service revenue or reduced downtime. Numbers speak volumes!
✨Tip Number 3
Practice your negotiation skills! Since this role involves closing contracts, be ready to discuss how you've successfully navigated tough negotiations in the past. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Syntegon.
We think you need these skills to ace After Sales Service Manager
Some tips for your application 🫡
Show Off Your Achievements:When you're writing your application, make sure to highlight your achievements with numbers. Talk about your sales outcomes, like conversion rates or contract values, and give concrete examples of successful projects you've worked on. This will help us see the impact you've made in your previous roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Link your past experiences directly to what we’re looking for, especially in after-sales service and the packaging industry. This shows us you understand our needs and how you can contribute.
Use Clear Examples:In your application, use the challenge-action-result (CAR) format to describe your experiences. This means outlining a challenge you faced, the action you took, and the result of that action. It’s a great way to demonstrate your problem-solving skills and the tangible benefits you’ve delivered.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, it shows you’re serious about joining our team at Syntegon!
How to prepare for a job interview at Syntegon Technology GmbH
✨Know Your Numbers
When discussing your achievements, make sure to quantify your sales outcomes. Mention specific figures like conversion rates, contract values, and renewal rates. This not only shows your impact but also demonstrates your ability to drive results in after-sales service.
✨Master the Tools
Familiarise yourself with SAP and CRM systems before the interview. Be ready to discuss how you've used these tools to manage offers, track opportunities, and enhance sales. Showing that you can navigate these systems will give you an edge.
✨Showcase Relevant Experience
Prepare short case examples that highlight your experience in the packaging industry or similar sectors. Use the challenge-action-result (CAR) format to clearly outline how you've improved uptime, service revenue, or secured contract renewals.
✨Align with Company Goals
In your cover letter and during the interview, connect your past achievements to Syntegon’s focus areas. This demonstrates your understanding of their business and shows how you can contribute to their goals right from the start.
