At a Glance
- Tasks: Be the go-to person for client queries and ensure smooth communication.
- Company: Join a leading UK calibration services provider with a supportive culture.
- Benefits: Enjoy 25 days holiday, private healthcare, and a short Friday finish!
- Other info: Great opportunities for professional growth and a balanced work-life.
- Why this job: Make a real impact by building strong client relationships and driving positive interactions.
- Qualifications: Excellent communication skills and attention to detail are essential.
The predicted salary is between 28500 - 28500 € per year.
Location: Southam
Salary: £27,000 - £30,000 per annum (Depending on experience)
Hours: 37.5 hours per week
Shift Pattern: Monday to Thursday 08:30 – 17:00, Friday 08:30 – 14:00 (Early Friday Finish!)
Position Type: Full-Time, Permanent
About the Company
We are partnering with a premier UK provider of specialist calibration and measurement services, covering pressure, temperature, electrical, dimensional, and mass instrumentation. Combining high-level technical expertise with industry-leading accreditation, they deliver innovative solutions alongside a premium product range. As an employer, they are dedicated to maintaining a fair, diverse, and highly supportive workplace that genuinely invests in its people and retains top-tier industry talent.
The Role
As a Customer Service Coordinator, you will be the central hub of communication and the vital link between our clients and internal teams. Reporting directly to the General Manager, you will take end-to-end ownership of client enquiries, ensuring rapid response times, accurate lead time estimations, and professional technical guidance. This is a brilliant opportunity for a proactive, organized, and customer-centric professional to establish strong relationships and keep day-to-day coordination running seamlessly.
Key Responsibilities:
- Customer Engagement: Act as the primary point of contact, driving positive client interactions and consistently building rapport via phone and email.
- Enquiry Management: Take end-to-end responsibility for the company’s central enquiry inbox, handling technical queries swiftly and accurately.
- Account Coordination: Proactively manage client equipment calibration reminders, follow up on outstanding quotations, and provide regular order status updates.
- Quotations & Scheduling: Generate detailed calibration quotations and collaborate closely with the technical teams to schedule service workflows.
- Cross-Functional Support: Liaison with both the calibration lab and sales teams to help provide bespoke calibration solutions on an ad-hoc basis.
What We Are Looking For:
- Communication Style: Outstanding interpersonal and communication skills, with a natural ability to connect with clients and handle enquiries professionally.
- Attention to Detail: Meticulous accuracy when producing quotations, reviewing documentation, and following precise administrative instructions.
- Mindset: A customer-first, solution-oriented approach with the ability to work proactively under your own initiative.
- Technical Literacy: Strong numerical skills and proficiency across MS Office.
- Systems & Sector Experience (Desirable): Experience using Sage or IndySoft software is highly advantageous, as is any prior background or knowledge within a calibration, metrology, or precision engineering environment.
Package & Benefits on Offer:
- Generous Holiday Allowance: 25 days holiday + 8 bank holidays.
- Health & Wellbeing: Private healthcare (Bupa), Medicash scheme, and an Employee Assistance Program (EAP).
- Financial & Perks: Company Pension, Cycle to Work Scheme, and a Tech Fund Scheme.
- Professional Growth: Structured employee training and ongoing career development opportunities.
- Work-Life Balance: Enjoy a short day every Friday, wrapping up at 14:00 to kickstart your weekend early.
Customer Service Coordinator in Southam employer: Syntech Recruitment Ltd
As a premier UK provider of specialist calibration and measurement services, this company stands out as an excellent employer by fostering a fair, diverse, and supportive workplace that prioritises employee growth and well-being. With a generous holiday allowance, private healthcare, and structured training opportunities, employees can thrive in a collaborative environment while enjoying a healthy work-life balance, including an early finish every Friday.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Southam
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the main point of contact, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Showcase your customer-first mindset! Think of examples from your past experiences where you went above and beyond for a client. This will help you stand out as someone who truly cares about customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Coordinator in Southam
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've built rapport with clients and handled enquiries in the past, so share specific examples that showcase your communication style.
Be Detail-Oriented:Attention to detail is key for this role! When filling out your application, double-check for any typos or errors. We appreciate candidates who can produce accurate quotations and follow precise instructions, so let that shine through.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing how your skills align with our needs, especially in areas like enquiry management and account coordination.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Syntech Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their services, values, and what sets them apart in the calibration and measurement industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, communication is key. Prepare examples of how you've successfully managed client interactions in the past. Be ready to demonstrate your ability to handle enquiries professionally, whether through phone or email, as this will be crucial for the role.
✨Highlight Your Attention to Detail
Given the importance of accuracy in producing quotations and managing documentation, be prepared to discuss how you ensure meticulous attention to detail in your work. Share specific instances where your careful approach has led to positive outcomes.
✨Demonstrate Your Proactive Mindset
The role requires a proactive, solution-oriented approach. Think of examples where you've taken the initiative to solve problems or improve processes. This will illustrate your capability to manage client needs effectively and keep operations running smoothly.
