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- Tasks: Provide technical support and repair for T&M equipment, ensuring customer satisfaction.
- Company: Join a well-established company known for its growth and commitment to quality.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for professional development.
- Why this job: Be part of a dynamic team that values problem-solving and customer engagement.
- Qualifications: Passion for technology and customer support; experience in technical roles is a plus.
- Other info: Opportunity to attend UK exhibitions and trade fairs to showcase your skills.
The predicted salary is between 22000 - 30000 £ per year.
Job Title: Product Support Engineer Salary: £26,000 – £30,000 DOE Hours: Full time, Monday – Friday, 9:00 – 17:30 Location: Bracknell, Berkshire, On-site Job Description: Syntech Recruitment is currently working with a long-standing client who is seeking a Product Support Engineer to join their team. This is an exciting time to join this well-established company as they continue to grow their workload and expand their customer base. About the Role: We’re seeking a Product Support Engineer with a passion for technical problem-solving and customer support. In this role, you will provide crucial pre- and post-sales support for our T&M equipment, including oscilloscopes, spectrum analysers, power supplies, waveform generators, multimeters, and EMC equipment. Your expertise will be key in assisting our customers and ensuring equipment is in top condition. Key Responsibilities: Offer technical support for customers via phone and email on a range of T&M equipment Accurately document and report all repair activities Prepare initial repair evaluations and provide quotations Complete and maintain repair and test reports Liaise with manufacturers to resolve faults Calibrate equipment to national standards and coordinate third-party UKAS/17025 calibrations Perform board-level repairs Maintain lab area for health and safety, ensuring all equipment is calibrated Attend UK exhibitions and trade fairs to showcase our equipment Participate in o…
Product Support Engineer employer: Syntech Recruitment Ltd
Contact Detail:
Syntech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Familiarize yourself with the specific T&M equipment mentioned in the job description, such as oscilloscopes and spectrum analyzers. Having hands-on experience or knowledge about these tools will give you an edge during the interview.
✨Tip Number 2
Brush up on your technical problem-solving skills. Prepare to discuss past experiences where you've successfully resolved technical issues, as this will demonstrate your capability to handle customer support effectively.
✨Tip Number 3
Research the company’s history and recent developments. Understanding their growth and customer base will help you tailor your conversation and show your genuine interest in being part of their team.
✨Tip Number 4
Be ready to discuss your experience with documentation and reporting. Since accurate record-keeping is crucial for this role, highlighting your attention to detail in previous positions can set you apart from other candidates.
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Product Support Engineer position. Understand the key responsibilities and required skills, especially focusing on technical problem-solving and customer support.
Tailor Your CV: Customize your CV to highlight relevant experience with T&M equipment and any previous roles in technical support. Make sure to include specific examples of how you've successfully solved technical issues or supported customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technical problem-solving and customer service. Mention your familiarity with oscilloscopes, spectrum analysers, and other relevant equipment, and explain why you want to work for this company.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Product Support Engineer.
How to prepare for a job interview at Syntech Recruitment Ltd
✨Show Your Technical Knowledge
Be prepared to discuss your experience with T&M equipment like oscilloscopes and multimeters. Highlight any specific technical skills or projects that demonstrate your problem-solving abilities.
✨Demonstrate Customer Support Skills
Since the role involves providing support to customers, share examples of how you've successfully assisted clients in the past. Emphasize your communication skills and ability to handle technical inquiries.
✨Prepare for Practical Scenarios
Expect to be asked about how you would approach common technical issues. Practice explaining your thought process and troubleshooting steps clearly and concisely.
✨Research the Company and Its Products
Familiarize yourself with the company's product range and recent developments. This will show your genuine interest in the role and help you ask informed questions during the interview.
