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For Companies At a Glance
- Tasks: Provide technical support for T&M equipment and assist customers with repairs.
- Company: Join a well-established company known for its growth and customer focus.
- Benefits: Enjoy hands-on experience, training opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team that values technical expertise and customer satisfaction.
- Qualifications: HNC in Electronic Engineering or equivalent; proficiency in Excel; Python knowledge is a plus.
- Other info: Attend exhibitions and training courses to enhance your skills and knowledge.
The predicted salary is between 30000 - 42000 £ per year.
Syntech Recruitment is currently working with a long-standing client who is seeking a Product Support Engineer to join their team. This is an exciting time to join this well-established company as they continue to grow their workload and expand their customer base. About the Role: We’re seeking a Product Support Engineer with a passion for technical problem-solving and customer support. In this role, you will provide crucial pre- and post-sales support for our T&M equipment, including oscilloscopes, spectrum analysers, power supplies, waveform generators, multimeters, and EMC equipment. Your expertise will be key in assisting our customers and ensuring equipment is in top condition. Key Responsibilities:
- Offer technical support for customers via phone and email on a range of T&M equipment
- Accurately document and report all repair activities
- Prepare initial repair evaluations and provide quotations
- Complete and maintain repair and test reports
- Liaise with manufacturers to resolve faults
- Calibrate equipment to national standards and coordinate third-party UKAS/17025 calibrations
- Perform board-level repairs
- Maintain lab area for health and safety, ensuring all equipment is calibrated
- Attend UK exhibitions and trade fairs to showcase our equipment
- Participate in overseas training courses to stay up to date on product knowledge
- Conduct on-site customer visits for multi-equipment calibrations
- Host customers in our demonstration room for training and support
Skills and Experience:
- Minimum Qualification: HNC in Electronic Engineering or equivalent
- Proficiency in Excel
- Experience with Python (desirable)
- Ability to work independently and as part of a team
If you’re a driven and skilled engineer who thrives in a hands-on role, we’d love to hear from you. Apply today to join our team and be a part of a company dedicated to providing top-notch support and technical expertise. Application Process: We aim to respond to all applicants within 5 working days. If you don\’t receive a response within this period, please consider your application unsuccessful. Privacy and Data Retention: By applying to this position, you confirm your consent to the retention of your personal data. The data you provide will only be used for recruitment purposes, stored securely, and treated as confidential in compliance with our Privacy Policy. Syntech Recruitment Limited: We act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Our T&C’s, Privacy Policy, and Disclaimers are available on our website: #J-18808-Ljbffr
Product Support Engineer employer: Syntech Recruitment Ltd
Contact Detail:
Syntech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Familiarise yourself with the specific T&M equipment mentioned in the job description, such as oscilloscopes and spectrum analysers. Understanding their functionalities and common issues will help you stand out during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved technical issues. This will demonstrate your capability to handle the challenges of the role.
✨Tip Number 3
Network with professionals in the industry, especially those who work with T&M equipment. Engaging with them can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Stay updated on the latest trends and technologies in electronic engineering. Being knowledgeable about advancements can give you an edge and show your commitment to continuous learning.
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Product Support Engineer position. Understand the key responsibilities and required skills, such as technical problem-solving and customer support.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your qualifications in Electronic Engineering, proficiency in Excel, and any experience with Python.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technical support and problem-solving. Mention specific examples of how you've successfully assisted customers or resolved technical issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Syntech Recruitment Ltd
✨Showcase Your Technical Knowledge
As a Product Support Engineer, it's crucial to demonstrate your understanding of T&M equipment. Be prepared to discuss specific products like oscilloscopes and multimeters, and share any relevant experiences you've had with them.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle technical issues or customer queries. Think of examples from your past experience where you successfully resolved problems, and be ready to explain your thought process.
✨Highlight Your Communication Skills
Since the role involves customer support, effective communication is key. Practice explaining complex technical concepts in simple terms, as you may need to do this during the interview or in your future role.
✨Demonstrate Your Teamwork Ability
While the job requires independent work, collaboration is also important. Share examples of how you've worked well in a team setting, especially in technical environments, to show that you can thrive both independently and as part of a group.
