At a Glance
- Tasks: Coordinate Quality Management Systems and support sales activities in a dynamic environment.
- Company: Join a specialist testing and compliance business based in Essex.
- Benefits: Enjoy a competitive salary, hybrid working, and 25 days holiday plus bank holidays.
- Other info: Limited travel required, with excellent career growth opportunities.
- Why this job: Make an impact in quality assurance while gaining valuable experience in a regulated industry.
- Qualifications: Experience with QMS and strong organisational skills are essential.
Location: Essex – Hybrid
Salary: £35,000 per annum
Hours: Full-time, Monday – Friday (08:30–17:00, 30 min break)
On-site days: Wednesday, Thursday & Friday (Essex)
Remote days: Monday & Tuesday
Job Type: Permanent
We are recruiting for a QMS & Sales Support Coordinator to join a specialist testing, certification and compliance business based in Essex. The role will also remotely support a sister company elsewhere in the UK. This is a varied position combining Quality Management System (QMS) coordination, ISO 17025 document control, compliance, and day-to-day commercial/admin support (quotes, invoicing, CRM, basic finance chasing). The role would suit someone from a regulated, process-driven environment (e.g. accredited lab, regulated manufacturing, medical devices, oil & gas, pressure equipment, ATEX/EMC, etc.) who is highly organised and comfortable supporting both quality and commercial activities.
What’s in it for you?
- £35,000 salary
- Permanent, full-time position
- Hybrid working: 3 days on-site (Essex), 2 days from home
- 25 days holiday plus bank holidays
- Standard workplace pension
- Free on-site parking
- Lunch provided on-site
- Varied role covering quality, compliance and commercial/admin support
- Opportunity to work within a specialist testing and certification environment across a wider group of businesses
- Very limited travel to the sister site in the UK – likely rare/occasional only
Key Responsibilities
- Quality / QMS / Compliance (core focus)
- Maintain and support document control within the ISO 17025 Quality Management System on-site in Essex
- Support and coordinate quality and compliance activities across the wider group remotely
- Prepare, maintain and control quality documentation, procedures and records
- Support and participate in external audits (ISO 17025 and related standards) alongside internal quality/technical leads
- Maintain documentation relating to UK Market Access compliance and accreditation schedules
- Ensure QMS processes are followed rigorously and consistently (strong “process-based approach”)
- Support internal auditing and continuous improvement activities (training can be provided where needed)
- Commercial / Sales Support / Admin
- Generate and send quotes to customers, following defined internal processes
- Log and track opportunities, quotes and customer interactions in the CRM system
- Follow up quotes and enquiries, using appropriate sales/communication techniques
- Raise and process customer invoices (training will be provided – prior experience not required)
- Use system reporting to help identify and chase overdue payments (alongside finance)
- Support basic local finance and reporting processes as needed
- Assist with occasional business development activities (e.g. trade shows, marketing inputs, customer testimonials)
- Provide general admin and operational support to the small Essex office team (including cover when part-time staff are not on site)
- Internal Coordination
- Coordinate and support the team based at the Essex site, helping ensure smooth day-to-day operations
- Work closely with stakeholders across both the Essex site and the remote sister site to ensure quality and commercial processes are aligned and followed
- Maintain accurate, up-to-date internal records, documentation and customer information across systems (QMS, CRM, QuickBooks, etc.)
What We’re Looking For
- Essential
- Previous experience working within a formal Quality Management System (QMS)
- Clear evidence of a process-based way of working (used to following and maintaining procedures)
- Experience with quality documentation, compliance and/or auditing support
- Strong organisational skills; able to manage multiple tasks and priorities in a small, busy office
- Good communication skills and confidence dealing with customers and internal stakeholders
- Comfortable with basic IT systems (Office, Excel, CRM or similar) and updating records accurately
- Highly Desirable
- Experience with ISO 17025 and/or work in an accredited testing / laboratory environment OR experience with ISO 9001 within a regulated manufacturing / regulated environment
- Any exposure to internal/external audits or audit preparation
- Experience in testing, inspection, certification, engineering or regulatory compliance environments
- Nice to Have (training can be given)
- Experience with customer quotes, sales support or internal sales coordination
- Experience using HubSpot or similar CRM
- Experience with QuickBooks or similar finance tools
Travel
Role is primarily based at the Essex site with hybrid working. Only very limited, occasional travel to another UK site may be required (e.g. potentially once a year or as business needs dictate).
Quality Assurance & QMS Specialist E in Great Dunmow employer: Syntech Recruitment Ltd
Join a leading aerospace manufacturing business near Chalgrove, Oxfordshire, where you will be part of a dynamic team dedicated to excellence in logistics. With a competitive salary, generous benefits including a non-contributory pension and healthcare cash plan, and a strong focus on employee development through personalised training plans, this company fosters a supportive work culture that values growth and well-being. Enjoy unique perks such as a workplace nursery benefit scheme and a cycle to work initiative, making it an ideal environment for those seeking meaningful and rewarding employment.
