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- Tasks: Provide top-notch IT support to VIP users in a dynamic, multi-technology environment.
- Company: Join an award-winning IT support specialist with over 30 years of experience.
- Benefits: Competitive salary, professional development, and a vibrant work culture in central London.
- Other info: Flexible working hours with opportunities for career growth in a fast-paced environment.
- Why this job: Make a real impact by supporting high-profile clients and enhancing their tech experience.
- Qualifications: 5-10 years of IT support experience, strong communication skills, and a passion for problem-solving.
The predicted salary is between 45000 - 55000 £ per year.
Syntax Integration Limited are award-winning UK IT support specialists, with over 30 years of experience providing IT support in the heart of London. This is an IT Support Engineer position supporting VIP and executive users, based on-site in central London, five days per week. The successful candidate will demonstrate strong communication skills and a high standard of customer service. We are seeking a self-motivated, professional and well-organised individual.
Key Responsibilities
- Provide expertise in a multi-technology environment.
- Ensure a seamless experience for our clients while upholding our company's values and culture.
- Adapt to varying schedules and very occasional weekend work.
Technical Skills
- Expertise of on-premise environments, including desktops, networking, and audio-visual/video conference systems.
- Comfortable using bespoke/in-house tools for IT Support, software assignment, device building, and all-round troubleshooting.
- Experience with Microsoft Cloud solutions, Office (Exchange Online, SharePoint Online, OneDrive for Business, etc.).
- Experience supporting financial applications such as Bloomberg terminal, Capital IQ, Macabacus, etc.
- Experience with ControlUP monitoring tool.
- Understanding of Windows Server Operating Systems.
- Strong understanding of Windows PC, laptops, and VDIs.
- Good experience with laptop/desktop hardware troubleshooting.
- Strong understanding of Citrix applications.
- Practical knowledge of DNS, DHCP, Active Directory, Exchange.
- General knowledge and troubleshooting of smartphones (iOS and Android) and tablets (iPad).
- Manage inventory and assets.
- Assist with any other IT support elements when required.
- Assist with project delivery tasks as needed.
- Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Sec, Windows, NetOps to maintain a high level of service.
Soft Skills
- 5-10 years of relevant experience in a multi-technology environment, with a strong track record of success.
- Experience of providing white glove on-site end-user support within the financial services sector.
- Communicate confidently with senior staff in the financial services sector, understanding their needs and addressing their technical concerns with professionalism and respect.
- A deep understanding of the financial services industry and its unique technology requirements.
- Strong problem-solving and troubleshooting abilities.
- Exceptional communication skills, with the capacity to convey technical information clearly and effectively.
- A proven ability to work effectively both independently and as part of a team.
- Offer high-quality end-user support, ensuring client issues are resolved efficiently and effectively.
- Work collaboratively with the team to ensure client satisfaction and maintain the highest standards of service.
- Stay up-to-date with the latest developments in technology and industry trends to provide innovative solutions to our clients.
Technical Certifications
- Microsoft certifications – Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900).
Shift Pattern: Monday – Friday: 09:30am-18:00pm/9:00am-5:30pm. Willing to be flexible in terms of earlier start/later end time, with the possibility of very limited weekend work.
Senior IT Support Engineer (on-site) in Swindon employer: Syntax Integration Limited
Contact Detail:
Syntax Integration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer (on-site) in Swindon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, tech events, or even just grab a coffee with someone who works in IT support. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical expertise and problem-solving abilities can really set you apart from the competition.
✨Tip Number 3
Practice makes perfect! Before your interview, run through common questions and scenarios you might face as a Senior IT Support Engineer. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior IT Support Engineer (on-site) in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience in providing top-notch support, especially in financial services, and showcase your technical skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and how your background aligns with our values at Syntax Integration. Don’t forget to mention your communication skills and customer service experience!
Showcase Your Technical Skills: In your application, be specific about your technical expertise. Mention your experience with Microsoft Cloud solutions, troubleshooting hardware, and any relevant certifications. We want to see how you can bring value to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Syntax Integration Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around on-premise environments and Microsoft Cloud solutions. Be ready to discuss your experience with tools like ControlUP and financial applications such as Bloomberg terminal. The more specific examples you can provide, the better!
✨Showcase Your Customer Service Skills
Since this role involves supporting VIP and executive users, it's crucial to demonstrate your strong communication skills and high standard of customer service. Prepare examples of how you've handled challenging situations with clients in the past, showcasing your patience and professionalism.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about common issues you’ve encountered in IT support and how you resolved them. This will show your potential employer that you can think on your feet and adapt to varying schedules.
✨Understand the Company Culture
Research Syntax Integration Limited and their values. Understanding their company culture will help you align your answers with what they’re looking for. Show that you’re not just a tech whiz but also a good fit for their team dynamic.