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- Tasks: Provide top-notch IT support to VIP users in a dynamic, multi-technology environment.
- Company: Join Syntax Integration Limited, a leading UK IT support specialist with over 30 years of experience.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to work in central London.
- Other info: Collaborate with a talented team and stay ahead in tech trends for career growth.
- Why this job: Make a real impact by delivering exceptional service to high-profile clients in finance.
- Qualifications: 5-10 years of IT support experience, especially in financial services, with strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Syntax Integration Limited are award-winning UK IT support specialists, with over 30 years of experience providing IT support in the heart of London. This is an IT Support Engineer position supporting VIP and executive users, based on-site in central London, five days per week. The successful candidate will demonstrate strong communication skills and a high standard of customer service. We are seeking a self-motivated, professional and well-organised individual.
Key Responsibilities
- Provide expertise in a multi-technology environment.
- Ensure a seamless experience for our clients while upholding our company's values and culture.
- Adapt to varying schedules and very occasional weekend work.
Technical Skills
- Expertise of on-premise environments, including desktops, networking, and audio-visual/video conference systems.
- Comfortable using bespoke/in-house tools for IT Support, software assignment, device building, and all-round troubleshooting.
- Experience with Microsoft Cloud solutions, Office (Exchange Online, SharePoint Online, OneDrive for Business, etc.).
- Experience supporting financial applications such as Bloomberg terminal, Capital IQ, Macabacus, etc.
- Experience with ControlUP monitoring tool.
- Understanding of Windows Server Operating Systems.
- Strong understanding of Windows PC, laptops, and VDIs.
- Good experience with laptop/desktop hardware troubleshooting.
- Strong understanding of Citrix applications.
- Practical knowledge of DNS, DHCP, Active Directory, Exchange.
- General knowledge and troubleshooting of smartphones (iOS and Android) and tablets (iPad).
- Manage inventory and assets.
- Assist with any other IT support elements when required.
- Assist with project delivery tasks as needed.
- Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Sec, Windows, NetOps and maintain a high level of service.
Soft Skills
- 5-10 years of relevant experience in a multi-technology environment, with a strong track record of success.
- Experience of providing white glove on-site end-user support within the financial services sector.
- Communicate confidently with senior staff in the financial services sector, understanding their needs and addressing their technical concerns with professionalism and respect.
- A deep understanding of the financial services industry and its unique technology requirements.
- Strong problem-solving and troubleshooting abilities.
- Exceptional communication skills, with the capacity to convey technical information clearly and effectively.
- A proven ability to work effectively both independently and as part of a team.
- Offer high-quality end user support, ensuring client issues are resolved efficiently and effectively.
- Work collaboratively with the team to ensure client satisfaction and maintain the highest standards of service.
- Stay up-to-date with the latest developments in technology and industry trends to provide innovative solutions to our clients.
Technical Certifications
- Microsoft certifications – Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900).
Shift Pattern: Monday – Friday: 09:30am-18:00pm/9:00am-5:30pm. Willing to be flexible in terms of earlier start/later end time, possibility of very limited weekend work.
Senior IT Support Engineer (on-site) in Stoke-on-Trent employer: Syntax Integration Limited
Contact Detail:
Syntax Integration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer (on-site) in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, tech events, or even just grab a coffee with someone who works in IT support. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical expertise and problem-solving abilities can really set you apart from the competition.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to IT support and customer service. Role-play with a friend or use online resources to get comfortable talking about your experience and how you handle tricky situations.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and make sure your application stands out by tailoring it to the specific role.
We think you need these skills to ace Senior IT Support Engineer (on-site) in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience in providing top-notch support, especially in financial services, and showcase your technical skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and how your background aligns with our values at Syntax Integration. Don’t forget to mention your communication skills and customer service experience!
Showcase Your Technical Skills: In your application, be specific about your technical expertise. Mention your experience with Microsoft Cloud solutions, troubleshooting hardware, and any relevant certifications. We want to see how you can bring value to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Syntax Integration Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around on-premise environments and Microsoft Cloud solutions. Be ready to discuss your experience with troubleshooting and supporting financial applications like Bloomberg or Capital IQ, as this will show you're the right fit for the role.
✨Showcase Your Soft Skills
Since this role involves providing white glove support, practice how you'll communicate with senior staff. Prepare examples of how you've handled challenging situations with patience and professionalism, as this will highlight your customer service skills.
✨Research the Company Culture
Get to know Syntax Integration Limited's values and culture. Understanding their approach to IT support and client satisfaction will help you align your answers during the interview, showing that you're not just a tech whiz but also a great cultural fit.
✨Prepare Questions to Ask
Think of insightful questions to ask your interviewers about the team dynamics, project delivery tasks, or the latest technology trends they’re excited about. This shows your genuine interest in the role and helps you gauge if it’s the right environment for you.