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- Tasks: Provide top-notch IT support to VIP users in a dynamic, multi-technology environment.
- Company: Join an award-winning IT support specialist with over 30 years of experience.
- Benefits: Competitive salary, professional development, and a vibrant work culture in central London.
- Other info: Flexible working hours with opportunities for career growth in a collaborative team.
- Why this job: Make a real impact by delivering exceptional service to high-profile clients.
- Qualifications: 5-10 years of IT support experience, strong communication skills, and tech-savvy.
The predicted salary is between 45000 - 55000 £ per year.
Syntax Integration Limited are award-winning UK IT support specialists, with over 30 years of experience providing IT support in the heart of London. This is an IT Support Engineer position supporting VIP and executive users, based on-site in central London, five days per week. The successful candidate will demonstrate strong communication skills and a high standard of customer service. We are seeking a self-motivated, professional and well-organised individual.
Key Responsibilities
- Provide expertise in a multi-technology environment.
- Ensure a seamless experience for our clients while upholding our company's values and culture.
- Adapt to varying schedules and very occasional weekend work.
Technical Skills
- Expertise of on-premise environments, including desktops, networking, and audio-visual/video conference systems.
- Comfortable using bespoke/in-house tools for IT Support, software assignment, device building, and all-round troubleshooting.
- Experience with Microsoft Cloud solutions, Office (Exchange Online, SharePoint Online, OneDrive for Business, etc.).
- Experience supporting financial applications such as Bloomberg terminal, Capital IQ, Macabacus, etc.
- Experience with ControlUP monitoring tool.
- Understanding of Windows Server Operating Systems.
- Strong understanding of Windows PC, laptops, and VDIs.
- Good experience with laptop/desktop hardware troubleshooting.
- Strong understanding of Citrix applications.
- Practical knowledge of DNS, DHCP, Active Directory, Exchange.
- General knowledge and troubleshooting of smartphones (iOS and Android) and tablets (iPad).
- Manage inventory and assets.
- Assist with any other IT support elements when required.
- Assist with project delivery tasks as needed.
- Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Sec, Windows, NetOps and maintain a high level of service.
Soft Skills
- 5-10 years of relevant experience in a multi-technology environment, with a strong track record of success.
- Experience of providing white glove on-site end-user support within the financial services sector.
- Communicate confidently with senior staff in the financial services sector, understanding their needs and addressing their technical concerns with professionalism and respect.
- A deep understanding of the financial services industry and its unique technology requirements.
- Strong problem-solving and troubleshooting abilities.
- Exceptional communication skills, with the capacity to convey technical information clearly and effectively.
- A proven ability to work effectively both independently and as part of a team.
- Offer high-quality end user support, ensuring client issues are resolved efficiently and effectively.
- Work collaboratively with the team to ensure client satisfaction and maintain the highest standards of service.
- Stay up-to-date with the latest developments in technology and industry trends to provide innovative solutions to our clients.
Technical Certifications
- Microsoft certifications – Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900).
Shift Pattern: Monday – Friday: 09:30am-18:00pm/9:00am-5:30pm. Willing to be flexible in terms of earlier start/later end time, possibility of very limited weekend work.
Senior IT Support Engineer (on-site) employer: Syntax Integration Limited
Contact Detail:
Syntax Integration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer (on-site)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've tackled tricky IT issues before, especially in high-pressure environments.
✨Tip Number 3
Be ready for anything! Since this role involves supporting VIPs, practice your communication skills. Be prepared to explain complex tech stuff in simple terms, and show that you can handle unexpected challenges with grace.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a better chance to showcase your enthusiasm for joining our team at Syntax Integration Limited.
We think you need these skills to ace Senior IT Support Engineer (on-site)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with on-premise environments and any relevant technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and customer service experience. Let us know why you're passionate about providing top-notch support, especially in a financial services environment.
Showcase Your Soft Skills: While technical skills are crucial, don’t forget to highlight your soft skills too! We value strong problem-solving abilities and exceptional communication. Share examples of how you've successfully interacted with senior staff or resolved complex issues.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Syntax Integration Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around on-premise environments and Microsoft Cloud solutions. Be ready to discuss your experience with specific tools like ControlUP and financial applications such as Bloomberg terminal. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Showcase Your Customer Service Skills
Since this role involves supporting VIP and executive users, it's crucial to demonstrate your strong communication skills and high standard of customer service. Prepare examples of how you've handled challenging situations in the past, focusing on your patience and professionalism.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about common issues you might face in a multi-technology environment and how you would resolve them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Understand the Company Culture
Research Syntax Integration Limited and their values. Understanding their company culture will help you align your answers with what they’re looking for. Be prepared to discuss how your personal values and work ethic fit into their team dynamic.