At a Glance
- Tasks: Provide top-notch IT support to VIP users in a dynamic, multi-technology environment.
- Company: Join an award-winning IT support specialist with over 30 years of experience.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Work in central London with a collaborative team and excellent career advancement opportunities.
- Why this job: Make a real impact by supporting high-profile clients in the financial sector.
- Qualifications: 5-10 years of IT support experience, strong communication, and problem-solving skills.
The predicted salary is between 45000 - 55000 € per year.
Syntax Integration Limited are award-winning UK IT support specialists, with over 30 years of experience providing IT support in the heart of London. This is an IT Support Engineer position supporting VIP and executive users, based on-site in central London, five days per week. The successful candidate will demonstrate strong communication skills and a high standard of customer service. We are seeking a self-motivated, professional and well-organised individual.
Key Responsibilities
- Provide expertise in a multi-technology environment.
- Ensure a seamless experience for our clients while upholding our company's values and culture.
- Adapt to varying schedules and very occasional weekend work.
Technical Skills
- Expertise of on-premise environments, including desktops, networking, and audio-visual/video conference systems.
- Comfortable using bespoke/in-house tools for IT Support, software assignment, device building, and all-round troubleshooting.
- Experience with Microsoft Cloud solutions, Office (Exchange Online, SharePoint Online, OneDrive for Business, etc.).
- Experience supporting financial applications such as Bloomberg terminal, Capital IQ, Macabacus, etc.
- Experience with ControlUP monitoring tool.
- Understanding of Windows Server Operating Systems.
- Strong understanding of Windows PC, laptops, and VDIs.
- Good experience with laptop/desktop hardware troubleshooting.
- Strong understanding of Citrix applications.
- Practical knowledge of DNS, DHCP, Active Directory, Exchange.
- General knowledge and troubleshooting of smartphones (iOS and Android) and tablets (iPad).
- Manage inventory and assets.
- Assist with any other IT support elements when required.
- Assist with project delivery tasks as needed.
- Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Sec, Windows, NetOps and maintain a high level of service.
Soft Skills
- 5-10 years of relevant experience in a multi-technology environment, with a strong track record of success.
- Experience of providing white glove on-site end-user support within the financial services sector.
- Communicate confidently with senior staff in the financial services sector, understanding their needs and addressing their technical concerns with professionalism and respect.
- A deep understanding of the financial services industry and its unique technology requirements.
- Strong problem-solving and troubleshooting abilities.
- Exceptional communication skills, with the capacity to convey technical information clearly and effectively.
- A proven ability to work effectively both independently and as part of a team.
- Offer high-quality end user support, ensuring client issues are resolved efficiently and effectively.
- Work collaboratively with the team to ensure client satisfaction and maintain the highest standards of service.
- Stay up-to-date with the latest developments in technology and industry trends to provide innovative solutions to our clients.
Technical Certifications
- Microsoft certifications – Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900).
Shift Pattern
- Monday – Friday: 09:30am-18:00pm/9:00am-5:30pm.
- Willing to be flexible in terms of earlier start/later end time, possibility of very limited weekend work.
IT Support Engineer (on-site) in London employer: Syntax Integration Limited
At Syntax Integration Limited, we pride ourselves on being an award-winning IT support specialist with over 30 years of experience in the heart of London. Our vibrant work culture fosters professional growth and collaboration, offering employees the chance to work closely with VIP clients in a dynamic environment. With a commitment to excellence and a focus on employee development, we provide a unique opportunity for IT Support Engineers to thrive while delivering top-notch service in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (on-site) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've tackled tricky IT issues before, especially in high-pressure environments.
✨Tip Number 3
Be ready for anything! Prepare for a variety of questions, from technical queries to soft skills scenarios. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which we value highly.
We think you need these skills to ace IT Support Engineer (on-site) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience, especially in providing top-notch support to VIP users and your technical skills in a multi-technology environment.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for IT support and your understanding of the financial services sector. Use it to showcase your communication skills and how you can contribute to our team's success.
Showcase Your Soft Skills:Don’t forget to highlight your soft skills! We value strong problem-solving abilities and exceptional communication skills, so make sure to provide examples of how you've successfully navigated challenging situations in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Syntax Integration Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server Operating Systems, Microsoft Cloud solutions, and troubleshooting hardware. Be ready to discuss your experience with specific tools like ControlUP and financial applications such as Bloomberg terminal.
✨Show Off Your Soft Skills
This role requires exceptional communication skills, so practice conveying technical information clearly. Think of examples where you've provided 'white glove' support and how you’ve effectively communicated with senior staff in the financial services sector.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific instances where you've tackled complex IT issues. Highlight your approach to troubleshooting and how you ensure client satisfaction, as this will show your ability to handle the demands of VIP users.
✨Be Professional and Presentable
Since you'll be working on-site with executive users, make sure to dress appropriately and maintain a professional demeanor. Being patient and well-spoken can set you apart, so practice your responses to common interview questions to convey confidence.
