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- Tasks: Provide top-notch IT support to VIP users in a dynamic, multi-technology environment.
- Company: Award-winning IT support specialists with over 30 years of experience in London.
- Benefits: Enjoy catered lunches, complimentary snacks, and a vibrant office atmosphere.
- Why this job: Join a team where your skills make a real difference for high-profile clients.
- Qualifications: 5-10 years of IT support experience, especially in financial services.
- Other info: Flexible hours and opportunities for professional growth in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Syntax Integration Limited are award winning UK IT support specialists, with over 30 years of experience providing IT support in the heart of London. This is an IT Support Engineer position supporting VIP users, based on site in central London, five days per week. The central London office offers excellent facilities, including a monthly catered lunch and complimentary drinks and snacks.
The successful candidate will demonstrate strong communication skills and a high standard of customer service. We are seeking a self-motivated, professional and well-organised individual.
Key Responsibilities- As a white glove IT Support Engineer, you will play a crucial role in our organisation, providing expertise in a multi-technology environment.
- In addition to your technical skills, you will be responsible for ensuring a seamless experience for our clients while upholding our company's values and culture.
- This role requires a presentable, patient, and well-spoken individual, who can adapt to varying schedules and very occasional weekend work.
- Expertise of on-premise environments, including desktops, networking, and audio-visual/video conference systems.
- Comfortable using bespoke/in-house tools for IT Support, software assignment, device building, all-round troubleshooting.
- Experience with Microsoft Cloud solutions, Office (Exchange Online, SharePoint Online, OneDrive for Business, etc.).
- Experience supporting financial applications such as Bloomberg terminal, Capital IQ, Macabacus, etc.
- Experience with ControlUP monitoring tool.
- Understanding of Windows Server Operating Systems.
- Strong understanding of Windows PC, laptops and VDIs.
- Good experience with laptop/desktop hardware troubleshooting.
- Strong understanding of Citrix applications.
- Practical knowledge of DNS, DHCP, Active Directory, Exchange.
- General knowledge and troubleshooting of smartphones (iOS and Android) and tablets (iPad).
- Manage inventory and assets.
- Assist with any other IT support elements when required.
- Assist with project delivery tasks as needed.
- Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Sec, Windows, NetOps and maintain a high level of service.
- 5-10 years of relevant experience in a multi-technology environment, with a strong track record of success.
- Experience of providing white glove on-site end-user support within the financial services sector.
- Communicate confidently with senior staff in the financial services sector, understanding their needs and addressing their technical concerns with professionalism and respect.
- A deep understanding of the financial services industry and its unique technology requirements.
- Strong problem-solving and troubleshooting abilities.
- Exceptional communication skills, with the capacity to convey technical information clearly and effectively.
- A proven ability to work effectively both independently and as part of a team.
- Offer high-quality end user support, ensuring client issues are resolved efficiently and effectively.
- Work collaboratively with the team to ensure client satisfaction and maintain the highest standards of service.
- Stay up-to-date with the latest developments in technology and industry trends to provide innovative solutions to our clients.
- Microsoft certifications – Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900).
- Willing to be flexible in terms of earlier start/later end time, possibility of very limited weekend work.
Executive IT Support Engineer (On site) in London employer: Syntax Integration Limited
Contact Detail:
Syntax Integration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive IT Support Engineer (On site) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your technical expertise during interviews. Bring examples of how you've tackled tricky IT issues before, especially in high-pressure environments.
✨Tip Number 3
Be ready for anything! Prepare for situational questions that test your problem-solving abilities. Think about how you'd handle a VIP user’s urgent tech issue and be ready to share your thought process.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it shows you're genuinely interested in joining our team at Syntax Integration Limited.
We think you need these skills to ace Executive IT Support Engineer (On site) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Executive IT Support Engineer role. Highlight your relevant experience in IT support, especially in multi-technology environments and financial services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our team. Don't forget to mention your passion for providing top-notch customer service, as that's key for us.
Showcase Your Technical Skills: In your application, be sure to highlight your technical expertise, especially with Microsoft Cloud solutions and troubleshooting. We love seeing candidates who can demonstrate their knowledge of tools like ControlUP and Citrix applications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our awesome team!
How to prepare for a job interview at Syntax Integration Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around on-premise environments and Microsoft Cloud solutions. Be ready to discuss your experience with tools like ControlUP and financial applications such as Bloomberg terminal. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Showcase Your Soft Skills
Since this role involves supporting VIP users, strong communication and customer service skills are a must. Prepare examples of how you've successfully communicated with senior staff or resolved complex issues in the past. This will demonstrate your ability to handle high-pressure situations with professionalism.
✨Research the Company Culture
Take some time to understand Syntax Integration Limited's values and culture. Knowing what they stand for will help you align your answers during the interview. You might even want to mention how your personal values match theirs, which can really make you stand out.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face in the role. Think about times when you had to troubleshoot a tricky issue or manage multiple requests at once. Practising these responses will help you articulate your problem-solving abilities clearly and confidently.