At a Glance
- Tasks: Monitor alerts, perform backup checks, and provide top-notch customer support.
- Company: Join Syntax Integration, a leading Managed Services Provider in London.
- Benefits: Enjoy a full-time remote role with competitive pay and flexible hours.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Be part of a dynamic team making a real difference in IT support.
- Qualifications: Experience in IT service desk and strong technical skills required.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote
Contract Type: Full-Time
Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm
Focus on backup checks and monitoring alerts
The Company: Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors.
Job Responsibilities
- Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards.
- Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed.
- On-Call Support: Be on standby for out-of-hours calls and tickets during designated on-call shifts. Address urgent issues requiring immediate attention during on-call hours.
- Customer Interaction: Deliver excellent customer care and communication throughout all interactions.
- Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work.
Technical Skills Required
- Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive for Business).
- Experience managing devices and remote systems using tools like Intune, Datto RMM, and TeamViewer.
- Strong skills in Windows Server OS, Windows/MacOS troubleshooting, and hardware diagnostics for laptops/desktops.
- Familiarity with backup and disaster recovery tools like Azure, SkyKick, Barracuda, and Spanning.
- Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs.
- Practical knowledge of DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting.
Soft Skills Required
- Experience working on an IT Service Desk.
- Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and customer service focus.
- Professional telephone manner and customer-facing demeanour.
- Ability to prioritise tasks and work under pressure to meet deadlines.
- High attention to detail, self-motivated, organised, and capable of multitasking.
Remote Service Desk Engineer in Leicester employer: Syntax Integration Limited
At Syntax Integration, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our remote Service Desk Engineers enjoy flexible working hours, comprehensive training, and opportunities for professional growth within the thriving financial and property sectors. With a strong emphasis on employee well-being and a commitment to delivering outstanding customer service, we provide a supportive environment where your contributions are valued and recognised.
Contact Details:
Syntax Integration Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Service Desk Engineer in Leicester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant online groups, and attend virtual meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Ace your interviews by preparing for common questions and showcasing your technical skills. Practice explaining your experience with Microsoft Cloud solutions and troubleshooting techniques clearly and confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way.
We think you need these skills to ace Remote Service Desk Engineer in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Remote Service Desk Engineer role. Highlight your experience with Microsoft Cloud solutions and any relevant IT service desk experience. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer service skills and problem-solving abilities – they’re key for us!
Show Off Your Technical Skills:In your application, be sure to showcase your technical skills, especially with tools like Intune, Datto RMM, and backup solutions. We love seeing candidates who can demonstrate their hands-on experience with these technologies.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Syntax Integration Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft Cloud solutions and backup tools. Be ready to discuss your experience with Office 365, Intune, and any troubleshooting you've done with Windows or MacOS. The more specific examples you can provide, the better!
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've handled difficult situations in the past. Highlight your communication skills and how you ensure excellent customer care, even under pressure.
✨Understand the Company and Its Clients
Do a bit of research on Syntax Integration and its focus on the financial, property, and investment sectors. Understanding their client base will help you tailor your answers and show that you're genuinely interested in the company and its mission.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling an urgent ticket during your on-call hours. Think through how you would prioritise tasks and resolve issues while maintaining high attention to detail. Practising these scenarios can really set you apart!
