At a Glance
- Tasks: Provide top-notch IT support to VIP users in a dynamic, multi-technology environment.
- Company: Join an award-winning IT support specialist with over 30 years of experience.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Work in central London with a collaborative team and exciting career prospects.
- Why this job: Make a real impact by delivering exceptional service to high-profile clients.
- Qualifications: 5-10 years of IT support experience, strong communication, and problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Syntax Integration Limited are award winning UK IT support specialists, with over 30 years of experience providing IT support in the heart of London. This is an IT Support Engineer position supporting VIP and executive users, based on-site in central London, five days per week. The successful candidate will demonstrate strong communication skills and a high standard of customer service. We are seeking a self-motivated, professional and well-organised individual.
Key Responsibilities
- Provide expertise in a multi-technology environment.
- Ensure a seamless experience for our clients while upholding our company's values and culture.
- Adapt to varying schedules and very occasional weekend work.
Technical Skills
- Expertise of on-premise environments, including desktops, networking, and audio-visual/video conference systems.
- Comfortable using bespoke/in-house tools for IT Support, software assignment, device building, and all-round troubleshooting.
- Experience with Microsoft Cloud solutions, Office (Exchange Online, SharePoint Online, OneDrive for Business, etc.).
- Experience supporting financial applications such as Bloomberg terminal, Capital IQ, Macabacus, etc.
- Experience with ControlUP monitoring tool.
- Understanding of Windows Server Operating Systems.
- Strong understanding of Windows PC, laptops, and VDI.
- Good experience with laptop/desktop hardware troubleshooting.
- Strong understanding of Citrix applications.
- Practical knowledge of DNS, DHCP, Active Directory, Exchange.
- General knowledge and troubleshooting of smartphones (iOS and Android) and tablets (iPad).
- Manage inventory and assets.
- Assist with any other IT support elements when required.
- Assist with project delivery tasks as needed.
- Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Sec, Windows, NetOps and maintain a high level of service.
Soft Skills
- 5-10 years of relevant experience in a multi-technology environment, with a strong track record of success.
- Experience of providing white glove on-site end-user support within the financial services sector.
- Communicate confidently with senior staff in the financial services sector, understanding their needs and addressing their technical concerns with professionalism and respect.
- A deep understanding of the financial services industry and its unique technology requirements.
- Strong problem-solving and troubleshooting abilities.
- Exceptional communication skills, with the capacity to convey technical information clearly and effectively.
- A proven ability to work effectively both independently and as part of a team.
- Offer high-quality end user support, ensuring client issues are resolved efficiently and effectively.
- Work collaboratively with the team to ensure client satisfaction and maintain the highest standards of service.
- Stay up-to-date with the latest developments in technology and industry trends to provide innovative solutions to our clients.
Technical Certifications
- Microsoft certifications – Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900).
Shift Pattern
- Monday – Friday: 09:30am-18:00pm/9:00am-5:30pm.
- Willing to be flexible in terms of earlier start/later end time, possibility of very limited weekend work.
IT Support Engineer (on-site) employer: Syntax Integration Limited
At Syntax Integration Limited, we pride ourselves on being an award-winning IT support specialist with over 30 years of experience in the heart of London. Our vibrant work culture fosters professional growth and collaboration, offering employees the chance to work closely with VIP clients in a dynamic environment. With a focus on exceptional customer service and continuous learning, we provide our team with the tools and opportunities to excel in their careers while enjoying the unique advantages of working in central London.
Contact Details:
Syntax Integration Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (on-site)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle tricky situations with VIP users and be ready to showcase your problem-solving skills. We want you to shine!
✨Tip Number 3
Show off your soft skills! During interviews, highlight your communication abilities and how you’ve successfully supported clients in the past. Remember, it’s not just about tech skills; it’s about making clients feel valued.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer (on-site)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience, especially in providing top-notch support in a multi-technology environment. We want to see how your skills match what we're looking for!
Show Off Your Soft Skills:Don’t just focus on technical skills; we value communication and customer service just as much! Share examples of how you've effectively communicated with clients or resolved issues in a professional manner.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your passion for IT support and how you can contribute to our company culture and values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Syntax Integration Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around on-premise environments and the specific tools mentioned in the job description. Be ready to discuss your experience with Microsoft Cloud solutions and financial applications like Bloomberg terminal. This will show that you’re not just familiar with the tech, but you can also apply it effectively.
✨Showcase Your Customer Service Skills
Since this role involves supporting VIP and executive users, it's crucial to demonstrate your strong communication skills and high standard of customer service. Prepare examples from your past experiences where you’ve provided exceptional support, especially in high-pressure situations. This will highlight your ability to maintain professionalism and respect.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about common issues you might face in a multi-technology environment and how you would resolve them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Understand the Company Culture
Research Syntax Integration Limited and their values. Understanding their company culture will help you align your answers with what they’re looking for in a candidate. Be prepared to discuss how your personal values and work ethic fit into their team dynamic.
