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- Tasks: Provide top-notch IT support to VIP users in a dynamic, multi-technology environment.
- Company: Join an award-winning IT support specialist with over 30 years of experience.
- Benefits: Competitive salary, professional development, and a vibrant work culture in central London.
- Other info: Flexible working hours with opportunities for career growth in a fast-paced environment.
- Why this job: Make a real impact by supporting high-profile clients and enhancing their tech experience.
- Qualifications: 5-10 years of IT support experience, strong communication skills, and a passion for problem-solving.
The predicted salary is between 45000 - 55000 £ per year.
Syntax Integration Limited are award-winning UK IT support specialists, with over 30 years of experience providing IT support in the heart of London. This is an IT Support Engineer position supporting VIP and executive users, based on-site in central London, five days per week. The successful candidate will demonstrate strong communication skills and a high standard of customer service. We are seeking a self-motivated, professional and well-organised individual.
Key Responsibilities
- Provide expertise in a multi-technology environment.
- Ensure a seamless experience for our clients while upholding our company's values and culture.
- Adapt to varying schedules and very occasional weekend work.
Technical Skills
- Expertise of on-premise environments, including desktops, networking, and audio-visual/video conference systems.
- Comfortable using bespoke/in-house tools for IT Support, software assignment, device building, and all-round troubleshooting.
- Experience with Microsoft Cloud solutions, Office (Exchange Online, SharePoint Online, OneDrive for Business, etc.).
- Experience supporting financial applications such as Bloomberg terminal, Capital IQ, Macabacus, etc.
- Experience with ControlUP monitoring tool.
- Understanding of Windows Server Operating Systems.
- Strong understanding of Windows PC, laptops, and VDIs.
- Good experience with laptop/desktop hardware troubleshooting.
- Strong understanding of Citrix applications.
- Practical knowledge of DNS, DHCP, Active Directory, Exchange.
- General knowledge and troubleshooting of smartphones (iOS and Android) and tablets (iPad).
- Manage inventory and assets.
- Assist with any other IT support elements when required.
- Assist with project delivery tasks as needed.
- Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Sec, Windows, NetOps to maintain a high level of service.
Soft Skills
- 5-10 years of relevant experience in a multi-technology environment, with a strong track record of success.
- Experience of providing white glove on-site end-user support within the financial services sector.
- Communicate confidently with senior staff in the financial services sector, understanding their needs and addressing their technical concerns with professionalism and respect.
- A deep understanding of the financial services industry and its unique technology requirements.
- Strong problem-solving and troubleshooting abilities.
- Exceptional communication skills, with the capacity to convey technical information clearly and effectively.
- A proven ability to work effectively both independently and as part of a team.
- Offer high-quality end user support, ensuring client issues are resolved efficiently and effectively.
- Work collaboratively with the team to ensure client satisfaction and maintain the highest standards of service.
- Stay up-to-date with the latest developments in technology and industry trends to provide innovative solutions to our clients.
Technical Certifications
- Microsoft certifications – Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900).
Shift Pattern: Monday – Friday: 09:30am-18:00pm/9:00am-5:30pm. Willing to be flexible in terms of earlier start/later end time, with the possibility of very limited weekend work.
Senior IT Support Engineer (on-site) in Hemel Hempstead employer: Syntax Integration Limited
Contact Detail:
Syntax Integration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer (on-site) in Hemel Hempstead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, tech events, or even casual coffee chats. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical prowess and problem-solving abilities can really set you apart from the competition.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions, especially those related to customer service and technical scenarios. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Senior IT Support Engineer (on-site) in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with on-premise environments and any relevant technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Show Off Your Soft Skills: Don’t forget to showcase your communication and problem-solving skills in your application. Since this role involves supporting VIP users, we need to know you can handle high-pressure situations with professionalism and respect.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate a straightforward approach that gets to the point while still showing off your personality. Let us know why you're excited about this opportunity!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out!
How to prepare for a job interview at Syntax Integration Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around on-premise environments and Microsoft Cloud solutions. Be ready to discuss your experience with tools like ControlUP and financial applications such as Bloomberg terminal. The more specific examples you can provide, the better!
✨Showcase Your Soft Skills
This role requires exceptional communication and problem-solving abilities. Prepare to share instances where you've successfully communicated with senior staff or resolved complex issues. Highlighting your 'white glove' service experience will definitely set you apart.
✨Understand the Company Culture
Research Syntax Integration Limited and their values. Tailor your responses to show how you align with their culture and how you can contribute to maintaining high standards of service. This shows you're not just looking for a job, but a place where you can thrive.
✨Be Ready for Flexibility
Since the role may require occasional weekend work or flexible hours, be prepared to discuss your availability. Showing that you're adaptable and willing to meet the needs of the business will demonstrate your commitment to the role.