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- Tasks: Provide top-notch IT support to VIP users in a dynamic, multi-technology environment.
- Company: Join an award-winning IT support specialist with over 30 years of experience.
- Benefits: Enjoy catered lunches, complimentary snacks, and a vibrant office atmosphere.
- Why this job: Make a real impact by delivering exceptional service to high-profile clients.
- Qualifications: 5-10 years of IT support experience, especially in financial services.
- Other info: Flexible hours and opportunities for professional growth in a collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
Syntax Integration Limited are award winning UK IT support specialists, with over 30 years of experience providing IT support in the heart of London. This is an IT Support Engineer position supporting VIP users, based on site in central London, five days per week. The central London office offers excellent facilities, including a monthly catered lunch and complimentary drinks and snacks. The successful candidate will demonstrate strong communication skills and a high standard of customer service. We are seeking a self-motivated, professional and well-organised individual.
Key Responsibilities
- As a white glove IT Support Engineer, you will play a crucial role in our organisation, providing expertise in a multi-technology environment.
- In addition to your technical skills, you will be responsible for ensuring a seamless experience for our clients while upholding our company's values and culture.
- This role requires a presentable, patient, and well-spoken individual, who can adapt to varying schedules and very occasional weekend work.
Technical Skills
- Expertise of on-premise environments, including desktops, networking, and audio-visual/video conference systems.
- Comfortable using bespoke/in-house tools for IT Support, software assignment, device building, and all-round troubleshooting.
- Experience with Microsoft Cloud solutions, Office (Exchange Online, SharePoint Online, OneDrive for Business, etc.).
- Experience supporting financial applications such as Bloomberg terminal, Capital IQ, Macabacus, etc.
- Experience with ControlUP monitoring tool.
- Understanding of Windows Server Operating Systems.
- Strong understanding of Windows PC, laptops, and VDIs.
- Good experience with laptop/desktop hardware troubleshooting.
- Strong understanding of Citrix applications.
- Practical knowledge of DNS, DHCP, Active Directory, Exchange.
- General knowledge and troubleshooting of smartphones (iOS and Android) and tablets (iPad).
- Manage inventory and assets.
- Assist with any other IT support elements when required.
- Assist with project delivery tasks as needed.
- Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Sec, Windows, NetOps and maintain a high level of service.
Soft Skills
- 5-10 years of relevant experience in a multi-technology environment, with a strong track record of success.
- Experience of providing white glove on-site end-user support within the financial services sector.
- Communicate confidently with senior staff in the financial services sector, understanding their needs and addressing their technical concerns with professionalism and respect.
- A deep understanding of the financial services industry and its unique technology requirements.
- Strong problem-solving and troubleshooting abilities.
- Exceptional communication skills, with the capacity to convey technical information clearly and effectively.
- A proven ability to work effectively both independently and as part of a team.
- Offer high-quality end user support, ensuring client issues are resolved efficiently and effectively.
- Work collaboratively with the team to ensure client satisfaction and maintain the highest standards of service.
- Stay up-to-date with the latest developments in technology and industry trends to provide innovative solutions to our clients.
Technical Certifications
- Microsoft certifications – Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900).
Shift Pattern
- Willing to be flexible in terms of earlier start/later end time, possibility of very limited weekend work.
Executive IT Support Engineer (On site) employer: Syntax Integration Limited
Contact Detail:
Syntax Integration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive IT Support Engineer (On site)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've tackled tricky IT issues before, especially in high-pressure environments.
✨Tip Number 3
Be ready for anything! Since this role involves supporting VIP users, practice your communication skills. Be prepared to explain complex tech concepts in simple terms, and show that you can handle unexpected challenges with ease.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure your application reflects your passion for IT support and your understanding of the financial services sector.
We think you need these skills to ace Executive IT Support Engineer (On site)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Executive IT Support Engineer role. Highlight your relevant experience in IT support, especially in multi-technology environments and financial services. We want to see how your skills match what we're looking for!
Show Off Your Soft Skills: Don’t just focus on technical skills; we’re also keen on your communication and problem-solving abilities. Share examples of how you've provided exceptional customer service or resolved complex issues in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your passion for IT support and how you can contribute to our company culture and values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Syntax Integration Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around on-premise environments and Microsoft Cloud solutions. Be ready to discuss your experience with tools like ControlUP and financial applications such as Bloomberg terminal. The more confident you are in your knowledge, the better you'll impress them!
✨Show Off Your Soft Skills
This role is all about communication and customer service. Prepare examples of how you've successfully supported VIP users in the past. Think about times when you had to adapt to different situations or communicate complex tech issues clearly. They want to see that you can handle high-pressure scenarios with professionalism.
✨Research the Company Culture
Syntax Integration Limited values a seamless client experience and a strong team dynamic. Familiarise yourself with their company culture and values. During the interview, mention how your personal values align with theirs and how you can contribute to maintaining their high standards of service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the technologies they use, and how they measure success in this role. This shows you're genuinely interested and helps you assess if it's the right fit for you too.