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- Tasks: Provide top-notch IT support to VIP users in a dynamic, multi-technology environment.
- Company: Join an award-winning IT support specialist with over 30 years of experience.
- Benefits: Competitive salary, professional development, and a vibrant work culture in central London.
- Other info: Flexible working hours with opportunities for career growth in a collaborative team.
- Why this job: Make a real impact by supporting high-profile clients and enhancing their tech experience.
- Qualifications: 5-10 years of IT support experience, strong communication skills, and a passion for technology.
The predicted salary is between 45000 - 55000 £ per year.
Syntax Integration Limited are award-winning UK IT support specialists, with over 30 years of experience providing IT support in the heart of London. This is an IT Support Engineer position supporting VIP and executive users, based on-site in central London, five days per week. The successful candidate will demonstrate strong communication skills and a high standard of customer service. We are seeking a self-motivated, professional and well-organised individual.
Key Responsibilities
- Provide expertise in a multi-technology environment.
- Ensure a seamless experience for our clients while upholding our company's values and culture.
- Adapt to varying schedules and very occasional weekend work.
Technical Skills
- Expertise of on-premise environments, including desktops, networking, and audio-visual/video conference systems.
- Comfortable using bespoke/in-house tools for IT Support, software assignment, device building, and all-round troubleshooting.
- Experience with Microsoft Cloud solutions, Office (Exchange Online, SharePoint Online, OneDrive for Business, etc.).
- Experience supporting financial applications such as Bloomberg terminal, Capital IQ, Macabacus, etc.
- Experience with ControlUP monitoring tool.
- Understanding of Windows Server Operating Systems.
- Strong understanding of Windows PC, laptops, and VDIs.
- Good experience with laptop/desktop hardware troubleshooting.
- Strong understanding of Citrix applications.
- Practical knowledge of DNS, DHCP, Active Directory, Exchange.
- General knowledge and troubleshooting of smartphones (iOS and Android) and tablets (iPad).
- Manage inventory and assets.
- Assist with any other IT support elements when required.
- Assist with project delivery tasks as needed.
- Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Sec, Windows, NetOps and maintain a high level of service.
Soft Skills
- 5-10 years of relevant experience in a multi-technology environment, with a strong track record of success.
- Experience of providing white glove on-site end-user support within the financial services sector.
- Communicate confidently with senior staff in the financial services sector, understanding their needs and addressing their technical concerns with professionalism and respect.
- A deep understanding of the financial services industry and its unique technology requirements.
- Strong problem-solving and troubleshooting abilities.
- Exceptional communication skills, with the capacity to convey technical information clearly and effectively.
- A proven ability to work effectively both independently and as part of a team.
- Offer high-quality end user support, ensuring client issues are resolved efficiently and effectively.
- Work collaboratively with the team to ensure client satisfaction and maintain the highest standards of service.
- Stay up-to-date with the latest developments in technology and industry trends to provide innovative solutions to our clients.
Technical Certifications
- Microsoft certifications – Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900).
Shift Pattern: Monday – Friday: 09:30am-18:00pm/9:00am-5:30pm. Willing to be flexible in terms of earlier start/later end time, possibility of very limited weekend work.
Senior IT Support Engineer (on-site) in Coventry employer: Syntax Integration Limited
Contact Detail:
Syntax Integration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer (on-site) in Coventry
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, tech events, or even just grab a coffee with someone who works in IT support. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical expertise and problem-solving abilities can really set you apart from the competition.
✨Tip Number 3
Practice makes perfect! Before your interview, run through common questions and scenarios you might face as a Senior IT Support Engineer. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior IT Support Engineer (on-site) in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with on-premise environments and any relevant technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Show Off Your Soft Skills: Don’t forget to showcase your communication and problem-solving skills in your application. Since this role involves supporting VIP users, we need to know you can handle high-pressure situations with professionalism and respect.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Syntax Integration Limited. Share specific examples of how you've provided exceptional support in the past, especially in the financial services sector.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Syntax Integration Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around on-premise environments and Microsoft Cloud solutions. Be ready to discuss your experience with specific tools like ControlUP and financial applications such as Bloomberg terminal. This will show that you're not just familiar with the tech, but that you can handle it like a pro.
✨Show Off Your Soft Skills
Since this role involves supporting VIP users, it's crucial to demonstrate your exceptional communication skills. Prepare examples of how you've effectively communicated with senior staff in the past, and be ready to showcase your problem-solving abilities. Remember, it's all about providing that 'white glove' service!
✨Research the Company Culture
Syntax Integration Limited values professionalism and customer service, so do a bit of homework on their company culture. Think about how your personal values align with theirs and be prepared to discuss this during the interview. It’ll help you stand out as a candidate who fits right in.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your troubleshooting skills and adaptability. Think of past experiences where you had to think on your feet or adapt to changing schedules. Practising these scenarios will help you articulate your thought process clearly during the interview.