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- Tasks: Provide top-notch technical support and troubleshoot user issues daily.
- Company: Join a leading company in healthcare management software, rapidly expanding and innovative.
- Benefits: Enjoy 25 days holiday, pension scheme, private healthcare options, and paid training.
- Why this job: Be part of a dynamic team making a real impact in healthcare technology.
- Qualifications: Experience with helpdesk systems, SQL, and excellent problem-solving skills required.
- Other info: Ideal start date is June/July 2025; this is a permanent on-site role.
The predicted salary is between 25000 - 35000 £ per year.
We are looking for a Technical Support Engineer for a full-time, permanent position based on-site in Peterborough, with an ideal start date in June/July 2025. Benefits include: 25 days of holiday, a workplace pension scheme, the option to enrol in private healthcare, and paid training and development opportunities. This is a new opportunity to work with a leading and rapidly expanding company specialising in healthcare management software solutions.
Key Skills & Experience:
- Troubleshoot and resolve user issues; escalating when necessary.
- Collaborate with developers on latest software versions.
- Learn and adapt to each customer's specific setup.
- Create internal knowledge base (Wiki) articles as needed.
- Experience with helpdesk ticketing systems and customer support.
- Familiarity with SQL and SQL Management Studio.
- Excellent problem-solving skills with a proactive learning mindset.
- Experience with bespoke software systems; familiarity with healthcare-related platforms is a bonus.
- Provide software support for bespoke healthcare software solutions, with a focus on first-time resolution.
Technical Support Engineer employer: Syntax Consultancy
Contact Detail:
Syntax Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific healthcare management software solutions that the company offers. Understanding their products will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL skills, as familiarity with SQL and SQL Management Studio is crucial for this position. Consider working on small projects or exercises that involve database queries to showcase your technical abilities.
✨Tip Number 3
Prepare to discuss your experience with helpdesk ticketing systems. Think of specific examples where you successfully resolved user issues, as this will highlight your problem-solving skills and proactive mindset.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Support Engineer role. Emphasise your troubleshooting abilities, familiarity with SQL, and any experience with helpdesk ticketing systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention specific examples of how you've resolved user issues in the past and your proactive approach to learning new software.
Showcase Problem-Solving Skills: In your application, provide examples of challenging technical problems you've solved. This will demonstrate your excellent problem-solving skills and proactive mindset, which are crucial for this role.
Highlight Relevant Experience: If you have experience with bespoke software systems or healthcare-related platforms, make sure to highlight this in your application. It can set you apart from other candidates and show your suitability for the position.
How to prepare for a job interview at Syntax Consultancy
✨Showcase Your Problem-Solving Skills
As a Technical Support Engineer, you'll need to demonstrate your ability to troubleshoot and resolve issues effectively. Prepare examples from your past experiences where you successfully solved technical problems, especially in a customer support context.
✨Familiarise Yourself with SQL
Since familiarity with SQL and SQL Management Studio is important for this role, brush up on your SQL skills before the interview. Be ready to discuss how you've used SQL in previous roles or projects, and consider preparing a few basic queries to showcase your knowledge.
✨Understand the Company’s Software Solutions
Research the healthcare management software solutions that the company offers. Understanding their products will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the types of challenges they face, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
