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- Tasks: Support IT infrastructure, troubleshoot issues, and mentor junior engineers.
- Company: Join a well-established IT Managed Services business in Derby.
- Benefits: Enjoy a competitive salary, hybrid work, health care, and 24 days holiday.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Experience with Windows Server, networking, and IT certifications preferred.
- Other info: Must have a full UK driving licence and own vehicle.
The predicted salary is between 28000 - 32000 £ per year.
Senior IT Support Engineer needed with strong Windows Server, Networks and IT Infrastructure skills. A chance to join an established IT Managed Services business based in Derby. Working from the Derby office 4 days/week with the option to work 1 day/week from home (WFH).
Must be willing to participate in the team on-call shift rota. Typically one Saturday per month (paid at time and a half):
- Supporting a range of customer IT Infrastructure including: Windows Server, Networking, Switches, Routers, Desktops, Storage, Telephony, Applications, O365, SaaS/PaaS/IaaS, Printers, Linux, Cloud (AWS/Azure).
- Trouble-shooting, diagnosing + resolving IT incidents and more complex IT tickets escalated from 1st/2nd Line Support Engineers.
- Ensuring consistently high standards of customer satisfaction + delivering to agreed service levels (SLAs).
- Supporting IT projects including installations, upgrades + migrations.
- Mentoring/coaching a small team of 1st/2nd Line IT Support Engineers.
Must hold a full UK Driving Licence + have your own vehicle. Experience of working for IT Managed Service Providers (MSPs) or IT Support businesses preferred. An IT Certification would be advantageous: MCSA, MCSE, MCP, CCNA, CCNP, ITIL, ITSM, CompTIA.
Benefits: £35-40k Salary (DOE) + 24 Days Holiday + BHs + day off on your Birthday + Hybrid (1 day/week WFH) + Overtime/On-Call Pay (x1.5T) + Health Care + Pension + Training & Career Development + More!
Senior IT Support Engineer (Derby) employer: Syntax Consultancy
Contact Detail:
Syntax Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer (Derby)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Networking, and Cloud services like AWS and Azure. Being able to discuss your hands-on experience with these technologies during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have working in IT Managed Service Providers (MSPs) or similar environments. This will show that you understand the dynamics of the role and can hit the ground running.
✨Tip Number 3
Prepare to discuss your approach to troubleshooting and resolving complex IT incidents. Having a structured method or examples of past challenges you've overcome will impress the interviewers and showcase your problem-solving skills.
✨Tip Number 4
If you hold any relevant IT certifications, be ready to talk about how they have equipped you with the skills necessary for this role. Certifications like MCSA, MCSE, or CompTIA can set you apart from other candidates.
We think you need these skills to ace Senior IT Support Engineer (Derby)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, Networking, and IT Infrastructure. Use specific examples from your previous roles that demonstrate your troubleshooting skills and ability to resolve complex IT incidents.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Senior IT Support Engineer role. Mention your experience in IT Managed Services and how you can contribute to maintaining high customer satisfaction and service levels.
Highlight Relevant Certifications: If you hold any relevant IT certifications such as MCSA, MCSE, or CCNA, be sure to mention them prominently in your application. This can set you apart from other candidates and show your commitment to professional development.
Showcase Team Leadership Skills: Since the role involves mentoring 1st/2nd Line Support Engineers, include examples of your leadership or coaching experience. Highlight any instances where you've successfully guided team members or improved team performance.
How to prepare for a job interview at Syntax Consultancy
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Server, Networking, and IT Infrastructure during the interview. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your expertise and problem-solving abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills and ability to handle complex IT incidents. Practise articulating your thought process when diagnosing issues, as this will show your analytical skills and how you approach problem-solving.
✨Emphasise Customer Satisfaction
Since the role involves ensuring high standards of customer satisfaction, be ready to share examples of how you've successfully managed client relationships or resolved customer issues in the past. This will illustrate your commitment to service excellence.
✨Discuss Mentoring Experience
If you have experience mentoring or coaching junior staff, make sure to mention it. This is a key aspect of the role, and demonstrating your leadership skills will set you apart from other candidates.
