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- Tasks: Provide top-notch IT support and solve tech issues for clients across the Midlands.
- Company: Join a well-established IT Services business with over 20 years of experience.
- Benefits: Earn up to £30k, enjoy 28 days holiday, and get support for IT accreditations.
- Why this job: Kickstart your career in tech while making a real difference for customers.
- Qualifications: Experience in IT support and a full UK driving licence are essential.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
IT Support Technician needed for a permanent role in Derby. Providing day-to-day IT tech support to clients across the midlands. A chance to join an established IT Services business with a proven track record spanning 20+ years. Start ASAP in Nov/Dec 2025.
Benefits include:
- Salary to £30k (DOE)
- Pension
- Healthcare
- 28 days holiday (including BHs)
- Support to gain IT accreditations
- More
Key skills, experience + tasks:
- Providing remote IT tech support for a range of customers to 1st/2nd line level.
- Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests.
- System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability.
- IT asset tracking, service provisioning + managing IT accounts for new starters/leavers.
Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks.
Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills.
Full UK Driving Licence is essential.
IT Support Technician employer: Syntax Consultancy
Contact Detail:
Syntax Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your technical abilities and problem-solving skills to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the IT Support Technician role. We want to see how your background aligns with the job description, so don’t be shy about showcasing your relevant tech support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Your Problem-Solving Skills: In the IT world, problem-solving is key. When detailing your experiences, highlight specific instances where you’ve tackled tech issues effectively. We want to see your logical approach and how you prioritise tasks under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll get your application in front of the right people quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Syntax Consultancy
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and the other technical skills mentioned in the job description. Be ready to discuss how you've used these technologies in past roles or projects.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled IT issues in the past. Think about specific problems you solved and the steps you took to resolve them. This will demonstrate your logical thinking and proactive approach.
✨Customer Service is Key
Since this role involves providing support to clients, be ready to talk about your customer service experience. Share instances where you went above and beyond to help a customer, highlighting your attention to detail and communication skills.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common IT support situations, such as dealing with a frustrated user or troubleshooting a network issue. This will show your ability to prioritise and manage incidents effectively.
