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For Companies At a Glance
- Tasks: Provide 2nd line IT support, troubleshoot issues, and resolve problems.
- Company: Join a well-established IT Managed Services business with 20 years of experience.
- Benefits: Competitive salary, 22 days holiday, hybrid work, and career development opportunities.
- Why this job: Make a real difference in IT support while working with diverse technologies.
- Qualifications: Experience in IT support and relevant qualifications preferred.
- Other info: Dynamic work environment with excellent growth potential.
The predicted salary is between 24000 - 28800 £ per year.
Job Description
IT Support Engineer
Derby
Permanent
to £30,000 (DOE)
IT Support Engineer needed for a permanent role in Derby. Providing day-to-day IT support to clients across the midlands.
A chance to join an established IT Services business with a proven track record spanning 20+ years. Start ASAP in Dec 2025/Jan 2026.
Benefits include – Salary to £30k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.
Key skills, experience + tasks:
- Providing remote IT tech support for a range of customers to 1st/2nd line level.
- Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests.
- System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability.
- IT asset tracking, service provisioning + managing IT accounts for new starters/leavers.
- Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks.
- Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills.
- Full UK Driving Licence is essential.
IT Support Engineer employer: Syntax Consultancy
Contact Detail:
Syntax Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled IT issues in the past. Real-life stories make you memorable!
✨Tip Number 3
Don’t forget to follow up! After any interaction with a potential employer, drop them a quick email thanking them for their time and reiterating your interest in the role. It shows you're keen and keeps you on their radar.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your 2nd line support experience and any relevant qualifications like MCP or CCNA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Relevant Experience: When detailing your work history, focus on your experience with troubleshooting, diagnosis, and resolution in various IT environments. Mention specific technologies you've worked with, like Windows Server or Office 365, to catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Syntax Consultancy
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the key technologies mentioned in the job description like Windows Server, Office 365, and firewalls. Be ready to discuss your experience with troubleshooting and resolving issues in these areas.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and fixed IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to successful outcomes.
✨Familiarise Yourself with the Company
Research the company’s history and its approach to IT support. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about their IT projects, team dynamics, or opportunities for training and career development. It shows you're engaged and keen to learn more about the role.
