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- Tasks: Assist customers and maintain data using HubSpot CRM while identifying sales opportunities.
- Company: Join a global leader in the food service industry with a strong reputation.
- Benefits: Enjoy a competitive salary, full-time hours, and potential for growth.
- Why this job: Be part of a dynamic team that values adaptability and customer satisfaction.
- Qualifications: Experience with HubSpot CRM and proficiency in Microsoft Office are essential.
- Other info: This is a 12-month fixed-term contract based in Derby.
The predicted salary is between 21500 - 30000 £ per year.
Our client is currently seeking a Customer Service Agent for a 12-month fixed-term contract based on-site in Derby. This is a full-time position, with an ideal start date between late April and early May.
This is an exciting opportunity to work with a global leader in the food service industry.
The successful candidate will have previous experience using the HubSpot CRM system.
Key skills and experience:- Experience with the HubSpot CRM system is essential; you'll play a key role in ensuring data is accurately maintained and up to date.
- Skilled at identifying upselling opportunities and maximising sales.
- Proficient in Microsoft Office, particularly Excel and Outlook, to support role execution.
- Capable of balancing customer needs with business objectives to make informed decisions.
- Positive, adaptable, and proactive in response to technological or other changes.
- Self-motivated with a strong drive for success.
- The ability to learn and develop the usage of Greentree.
- Previous experience in the food service industry.
Customer Service Agent employer: Syntax Consultancy
Contact Detail:
Syntax Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the HubSpot CRM system if you haven't already. Since it's essential for this role, demonstrating your knowledge or even taking a quick online course can really set you apart during the interview.
✨Tip Number 2
Brush up on your upselling techniques. Think of examples from your past experiences where you've successfully identified opportunities to upsell, as this will show your potential employer that you can contribute to maximising sales.
✨Tip Number 3
Get comfortable with Microsoft Excel and Outlook. Being proficient in these tools is crucial, so consider practising common tasks or functions that you might use in the role to demonstrate your skills.
✨Tip Number 4
Research the food service industry and the company itself. Understanding their business model and current trends can help you articulate how you can balance customer needs with business objectives effectively.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the HubSpot CRM system, as this is essential for the role. Include specific examples of how you've used it to maintain data accuracy and identify upselling opportunities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the food service industry and how your skills align with the company's objectives. Mention your adaptability and proactive approach to changes, which are key traits for this position.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Office, especially Excel and Outlook. Provide examples of how these skills have helped you in previous roles, particularly in customer service settings.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Syntax Consultancy
✨Showcase Your HubSpot Experience
Make sure to highlight your experience with the HubSpot CRM system during the interview. Be prepared to discuss specific examples of how you've used it to maintain data accuracy and identify upselling opportunities.
✨Demonstrate Your Sales Skills
Since the role involves maximising sales, think of instances where you've successfully upsold products or services. Share these stories to illustrate your ability to balance customer needs with business objectives.
✨Be Proficient in Microsoft Office
Brush up on your Microsoft Excel and Outlook skills before the interview. You might be asked about how you use these tools in your daily tasks, so having examples ready will show your proficiency.
✨Emphasise Adaptability and Proactivity
The company values a positive and adaptable attitude. Prepare to discuss how you've responded to changes in technology or processes in previous roles, showcasing your proactive approach to challenges.
