At a Glance
- Tasks: Manage IT service requests and resolve incidents at 1st/2nd line level.
- Company: Join a growing business with a solid track record in the IT industry.
- Benefits: Enjoy a salary up to £30k, 25 days holiday, and great health perks.
- Other info: Start as soon as Summer 2025 and work with cutting-edge technology.
- Why this job: This role offers career progression and the chance to lead an IT support team.
- Qualifications: A full UK driving licence and experience in IT support are preferred.
IT Support Technician Derby (Hybrid) Permanent £26,000 - £28,000 (DOE) IT Support Technician needed for a permanent position based in Derby (Hybrid). Providing IT support to 1st line level including problem diagnosis, trouble-shooting + fixes. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally September / October 2026. Hybrid Working – working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH). Benefits include: £26-28k Salary (DOE) + 22 Days Holiday (plus BHs) + day off on your Birthday + Hybrid Working + Pension + Health Care + Training & Career Development: Providing 1st / 2nd line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents. Providing IT support across a range of customer IT environments including: Desktop PCs, Servers, Networks, IT Infrastructure, Peripherals, Telephony, Applications, Software, Hardware, and IT Cyber Security. Key supported technologies include: Windows Server (Apply online only), Office 365, Firewalls (Watchguard / Draytek), WDS, Intune, Entra. Communicating with end users, working to agreed SLAs, updating the IT Helpdesk Ticketing system + writing clear IT documentation. Assisting in the delivery of IT projects including: IT installations, rollouts, laptop upgrades, migrations + printer deployments. Advantageous Skills: VMware / Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP. IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar). Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred
IT Support Technician in Derby employer: Syntax Consultancy Ltd
Syntax Consultancy Ltd is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a focus on large-scale Government projects, employees benefit from a hybrid working model that promotes work-life balance, alongside competitive pay rates and opportunities for professional growth in the thriving East Midlands tech scene.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Derby
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Active Directory, and networking protocols. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase any previous experience you have in managing IT service requests or incidents. Prepare examples of how you've resolved issues effectively, as this will highlight your problem-solving skills and ability to work under pressure.
✨Tip Number 3
If you have experience leading a small team, be ready to discuss your leadership style and any relevant achievements. This could set you apart from other candidates, especially since the role has potential for progression into a team leader position.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace IT Support Technician in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, particularly with 1st and 2nd line support. Include specific examples of how you've managed IT service requests and resolved incidents.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for IT and your desire to progress into a team leader role. Mention any leadership experience you have and how it relates to the position.
Highlight Technical Skills:Clearly list your technical skills related to the job description, such as Office 365, Windows, Active Directory, and networking. Use bullet points for clarity and impact.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support.
How to prepare for a job interview at Syntax Consultancy Ltd
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills mentioned in the job description, such as Office 365, Active Directory, and networking. Brush up on your knowledge of common IT issues and how to resolve them, as you'll likely be asked to demonstrate your problem-solving abilities.
✨Showcase Your Customer Service Skills
As an IT Support Technician, you'll be dealing with end-users regularly. Be prepared to discuss your experience in managing service requests and resolving incidents. Highlight any previous roles where you provided excellent customer service, as this will be crucial for the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about past experiences where you successfully resolved IT issues or managed a project. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Leadership Potential
If you have any experience leading or managing a small IT support team, make sure to mention it. Even if you haven't held a formal leadership position, discuss instances where you took initiative or helped guide others. This will show your potential for growth into a Team Leader role.
