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- Tasks: Provide 2nd line IT support, manage service requests, and assist with hardware/software setups.
- Company: Join a growing business with a strong industry reputation in Derbyshire.
- Benefits: Enjoy a salary up to £30k, 25 days holiday, pension, and health benefits.
- Why this job: Be part of a dynamic team, enhance your tech skills, and contribute to exciting IT projects.
- Qualifications: Experience in diagnosing IT issues and familiarity with Office 365 and networking required.
- Other info: Ideal start date is June/July 2025; a driving licence and vehicle are preferred.
The predicted salary is between 24000 - 36000 £ per year.
IT Support Engineer needed for a permanent position in Derbyshire around 10 miles north of Derby. A superb opportunity for an IT Support Technician with experience of diagnosing and resolving IT incidents to 2nd line level. A chance to join an established and growing business with a proven track record in their industry. Start ideally June/July 2025.
Key experience and responsibilities will include:
- Managing IT service requests from end-users and resolving IT incidents to 2nd line level.
- Setting up end-user hardware using imaging and automated Device Management systems.
- Using IT Service Desk logging systems and Remote Support Tools.
- Escalating more complex issues to 3rd Line IT Support teams and external 3rd party providers.
- Supporting IT projects including software and hardware upgrades and rollouts.
Technical Environment: Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G).
Full UK Driving Licence and own vehicle preferred.
Benefits: Salary to £30k (DOE), 25 days Holiday (+ BHs), Pension, Life Assurance, BUPA Medical/Dental, Training & Professional Development, More.
IT Support Engineer (Derbyshire) employer: Syntax Consultancy Ltd
Contact Detail:
Syntax Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Derbyshire)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Active Directory, and networking protocols. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current IT Support Engineers or professionals in similar roles. Join local tech meetups or online forums to gain insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare for common technical interview questions related to 2nd line support. Practice troubleshooting scenarios that involve diagnosing and resolving IT incidents, as this will demonstrate your problem-solving skills effectively.
✨Tip Number 4
Showcase your ability to work collaboratively by discussing past experiences where you escalated issues to 3rd line support or worked on IT projects. Highlighting teamwork can make a strong impression on hiring managers.
We think you need these skills to ace IT Support Engineer (Derbyshire)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any work with 2nd line support and the technologies mentioned in the job description, such as Office 365 and Active Directory.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the role. Mention your experience with managing IT service requests and resolving incidents, and express your enthusiasm for joining a growing business.
Showcase Technical Skills: In your application, emphasise your technical skills related to the job, such as familiarity with imaging systems, remote support tools, and networking. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Syntax Consultancy Ltd
✨Know Your Technical Stuff
Make sure you're well-versed in the technical environment mentioned in the job description. Brush up on Office 365, Windows, Active Directory, and networking basics. Being able to discuss these topics confidently will show that you're prepared and knowledgeable.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved IT incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your ability to handle 2nd line support effectively.
✨Familiarise Yourself with Service Desk Tools
Since you'll be using IT Service Desk logging systems and remote support tools, it’s a good idea to familiarise yourself with common platforms. If you have experience with specific tools, be ready to discuss how you've used them to manage service requests.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT projects, team structure, and future developments. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
